My husband and I stayed at Secrets Maroma Beach with another couple March 15-22. We arrived at 10am and had a very warm welcome. Our friend wasn't feeling well on the plane ride down and Apple Vacations called ahead to the hotel to advise them of this. They recognized the name and said that they had their room ready in case he wanted to lie down. They then drove all 4 of us to their room in a golf cart.
With our son we have stayed at Dreams Punta Cana, Dreams Riviera Cancun and Iberostar Rose Hall Suites in Jamaica. For adults only vacations we have stayed at Secrets Punta Cana, Sandals Whitehouse in Jamaica, Adventura Palace in Riviera Maya and what used to be Sandals Dunn's River. This was by far our favorite resort!!!
There are too many things to name everything that made this resort stand out from the others. As everyone else has reported, the service and attentiveness by the staff is over the top. The entire property was amazingly clean. I never saw any garbage, dirty ash trays, dirty dishes or glasses by the pool for more than a few minutes before someone swooped in and picked them up. The chairs and beds by the pool were in good repair and very comfortable. We seemed to be the first people down at the pool so finding a chair was never a problem. They did a good job of moving people's belongings if they were gone for more than 40 mins.
For an all-inclusive, the food was very good. We went to all of the restaurants except for the French restaurant - Bordeaux. Our least favorite was probably El Patio, the Mexican restaurant. Oceana was one of our favorites! We absolutely loved the food delivered poolside every afternoon. World Cafe breakfasts were fabulous. The omelets and crepes made to order as well as all the fresh fruit were favorites.
We only went to one evening show, so I can't really offer a review on that. We participated in pool volleyball and the guys played in the ping pong and dart tournaments. The entertainment staff was very friendly and I didn’t feel like they were at all pushy. The guys seemed to take a particular liking to Cici and Giovanna! Gaspar was our favorite pool waiter.
We really have nothing negative to say at all. If I was forced to find a fault, we didn't like the hamburgers. If you can't find something good to eat, then it's definitely you and not the resort. We tipped the bartenders, waiters, bell staff and maid service. They never acted like they expected it and were very thankful for the gesture. They all definitely deserved the tips for their amazing service.
I would return to this resort in a heartbeat, but we promised our son a family vacation in 2012. You will not be disappointed if you book this resort! Enjoy!
- Official Description (provided by the hotel):
- Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more less
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- Also Known As:
- Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen