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Secrets Maroma Beach Riviera Cancun
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Reviews (13,392)
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10,894
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71
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10,002 - 10,007 of 13,392 reviews
Reviewed March 27, 2011

From the moment we arrived until we left, we were treated like royalty! The pour excellents brands and the food was top notch. The beach is wonderful for sitting on, you can take long walks on the beach and also nice sandy entry into the beach. Lots of palapas on the beach. Really nice pool area with lots of spots for sunning and also lots of shady spots as well as umbrellas. Servers bring around small finger foods around lunch time at botht he beach and the pool and you can always spot someone who will bring you your favorite drink. The spa is a very wonderful experience and the deep tissue massage was great!

  • Stayed: March 2011, traveled as a couple
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3  Thank KBO2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2011

The service and friendly demeanor of the entire staff is second to none! The hotel and entire grounds are immaculate. We weren't on the beach the first time for a minute before a friendly staff member asked for our drink requests! Several minor suggestions: we stayed in a junior swim-out suite but probably wouldn't during a future stay. The water was quite cold in the swim-out pool and since it's quite shaded for semi-privacy, it wasn't super enjoyable during the low 80 degree days. I didn't notice hardly any guests using their swim-out pools. During the hot summer months, it might be more enjoyable though. The only thing I was disappointed in was the fact that snorkeling is listed as part of the all-inclusive activities. However, we had to pay approx $45 each for a 1 hour snorkeling trip out the reef about a mile off shore. This was sponsored by the watersport activity group who is onsite but charges extra for their water activities which are not included in your hotel stay (jet skis, etc.). The snorkeling trip was fun and our guide was friendly and professional, although we didn't see quite as much as I had hoped (not sure if that was pure bad luck or if we should have chosen a different tour). I can't say enough about the beach itself - the beautiful white powder sand never gets hot (at least in March) and the beach itself is very clean. And the entire staff was exceptional!

  • Stayed: March 2011, traveled as a couple
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4  Thank TravisTaylorOKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2011

We stayed at Secrets for 4 nights over our spring break. We had never experienced an all-inclusive before, and we now feel as if we are ruined forever. The staff at Secrets was so attentive to every single detail, that we can't imagine being better treated anywhere. Every single interaction with the people who worked there was a treat - from Sandra (our personal concierge) to Adolfo (our entertaining chef at Himitsu) and all the helpful bartenders and servers during our stay were so friendly and so warm. If you are looking for a short-term relaxing getaway, this is a fantastic choice. We are already planning on coming back...

  • Stayed: March 2011, traveled as a couple
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2  Thank Dnorbs17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2011

The setting, accomodation, food and of course the graceous staff made for a wonderful vacation. You can be assured that we will be back.. Every staff member was more than accomodating and helpful.

  • Stayed: March 2011, traveled as a couple
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3  Thank Glenn15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2011

We stayed at Secrets Maroma Beech from March 12th to 23rd. It is stunning, the staff look after you wherever you go on the resort. Elizabeth our concierge was excellent and nothing was any trouble for the staff. The food and drink was very good (the only negative being that I would have preferred a little more choice), room service menu is fantastic. The grounds are amazing and the beech truly gorgeous. If I could make just one suggestion it would be the evening entertainment - it felt a little bit "Butlins Holiday Camp" type to me and my partner but apart from that it was a truly fantastic resort. PS I agree with the other reviews we had to have the engineer come most days to fix our hot water as it was always luke warm or cold. Watch out for the small steps around the resort, when the sun is shining on them they seen to blend in to ground level and I fell over and hurt my foot, I saw a few people walking with plasters on their knees.... But it was a truly amazing holiday and location.

  • Stayed: March 2011, traveled as a couple
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3  Thank MarionMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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