Went to get lobster at about 6 pm on a Saturday night and the place was almost empty...should have picked up on that clue. Staff was new, inexperienced, and could barely speak English. Couldn't care less. We waited at the walk up window over 30 minutes to place an order. The staff was busy trying to figure out how to use the credit card machine. We left. Used to be a great place but looks like change of management and/or philosophy. Our local friends said they'll never go back.