My stay at Brown's Wharf Inn was one of the most disturbing and troubling visits I've ever had at a hotel.
The best thing I can say about Brown's is that the view over the harbor is excellent. It's a panoramic view of the harbor and you can see practically all of Boothbay Harbor from any room in the hotel. The hotel itself is built over the harbor which is what allows for the great view. You can also fish off the piers next to the hotel.
Another good thing about Brown's is their restaurant, especially the breakfasts and the friendly and helpful staff that serve you. None of the meals disappointed, and my wife and I looked forward to coming back each morning for breakfast.
Our room was situated on the ground floor of the hotel. If we had known in advance just how thin the walls and ceilings were, and how much noise we would have to endure, we would have booked a room on the third floor and had the peace of not having other guests above us. Maybe it woulnd't have been all that bad if not for our upstairs guests starting the day at 5:30am to 6am each morning. My day would begin with theirs, regardless of when I wanted to awake. From the roaring, Niagara Falls-like sound of their shower, the end of which was signalled by a loud bang from the plumbing, to the slamming door when they finally left their room for the day, we had absolutely no peace and quiet. On the first day of our stay, I asked the hotel if they could switch us to another room on the third floor, but they said they couldn't. They didn't offer us any solution to ease our suffering, other than to say they could temporarily move us to another room on the second floor, which I didn't believe would solve the problem of noise from above.
The bathroom in our room was so small that I would accidentally bang my hand on the wall frame when I would comb my hair - it was that narrow. The complete bathroom itself was the smallest bathroom I've encountered in a hotel. The shower was good, but the toilet couldn't hold up to normal use and got stopped up three times during our one week visit. After the third day of our stay, the bathroom door became warped and difficult to close. The hot water from the sink was hot enough for my wife to make instant coffee with. The rest of the hotel room was good. The bed was very comfortable (during the few times I could sleep through the noise) and the small fridge was useful - a microwave would have been a nice addition. The wifi Internet connection was very weak and slow. This was because the router was placed toward the office of the hotel, which leaves the majority of the rooms a good distance away from the router.
The housekeeping was spotty - on one of the days they cleaned the room, they decided not to remove a few crumpled, empty cans of soda that were left by the side of the trash container. More on the housekeeping issue below.
On the second full day of our stay, we requested housekeeping service. This request was made in the usual way - by placing the the "service request" side of the doorknob card facing outward. The request was fulfilled and our room was cleaned. The following morning we requested not to be disturbed before leaving for the day. We placed the doorknob card out to read "Privacy Please". We usually like to have our room cleaned every other day when staying at hotels - it's just our preference. Feeling secure that no one would enter the room that day, I decided to leave some personal and business items out in full view. These items would have been stashed if I had expected visitors of any kind to our room.
When my wife and I returned from our days activities, we discovered that the room had been partially cleaned - the bed was made and towels replaced, but the garbage containers had not been emptied. We took a look to see that we had left the doorknob card as we remembered, requesting privacy - it was still placed that way. I went to the office and asked the clerk at the front desk why our room was entered when we requested privacy. She said that we had not had our room cleaned (this was incorrect) since we were there and the owner's wife Mrs. Brown, decided they should go into the room, regardless of our request for privacy.
I left the front office and went back to the room and contemplated what she had said. I then called the front office and asked to speak with the owner. Mr. Brown called me back moments later and I asked him why our room was entered when we had requested privacy. He basically said the same thing as the front desk clerk, however, he added that they thought maybe someone was dead in the room and they decided to go in regardless of the request for privacy. If that was the case, all they had to do was open the door, take a quick look, and after determining there were no dead bodies anywhere, close the door and leave - but they decided to stay and clean and who knows what else. The hotel was very much aware of our stay because of my noise complaint the first day - I had also requested a box of tissues on the very same day they entered the room without our permission. So the "dead body" theory sounds like an excuse to enter the room.
I told Mr. Brown that my the trust between hotel and guest had been broken and I wondered aloud whether or not we should cut our visit short. He then responded that he was sorry that I felt that way and he would be happy to check us out the next morning. Not once was there any attempt to make us feel better about our privacy being violated. My father who was staying in another room wanted to stay for the complete visit, as did my wife. I went along with their wish to stay. Mr. Brown did say that no one would enter the room again without our permission, however, I felt the damage had already been done. Instead of attempting to repair the issue, I felt that Mr. Brown would have been happier seeing us and this issue just "go away".
Based upon my experience, I cannot recommend this hotel and will be staying elsewhere on my next trip to Boothbay Harbor.
- Official Description (provided by the hotel):
- Brown's Wharf Inn Hotel, Marina and Restaurant is located directly over the ocean on beautiful Boothbay Harbor. All rooms have balconies and a commanding view of the harbor, the ocean and boating activities. Cable TV, telephone, refrigerators, coffee makers, irons, in-room safes, Wi-Fi, use of computer, park and lock parking. Restaurant has been owned and operated by the Brown Family for the past 74 years, offering a full menu but specializing in local fresh seafood. Inside-outside dining with beautiful sunsets. ... more less
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- Also Known As:
- Brown`s Wharf Hotel Boothbay Harbor
- Browns Wharf Hotel
- Browns Wharf Motel
- Browns Wharf Inn
- Brown's Wharf Inn Boothbay Harbor, Maine