As part of an 11-day, 25th anniversary trip to Maine, we stayed 5 nights at the Spruce Point Inn Resort & Spa. Overall, this is the most disappointing vacation spot that we have experienced during our 25 years.
The term ‘Resort & Spa’ connotes certain expectations in term of facilities, service and amenities. While the location and layout were nicely situated at the waterfront, unfortunately the accommodations, customer service and amenities fell short of expectations.
Our room was an Ocean View Superior King. While it appeared there had been some recent remodeling to the room, the touch-up paint used on the white ceiling did not match the original paint color resulting in a noticeably splotchy appearance throughout. The décor was dark and uninviting. Additionally, upon arrival we noted there was a significant mold problem with the shower grout. We called housekeeping to address the issue and they did respond in a timely manner, but it was apparent that the mold is an on-going issue – but at least we knew it was clean. Given the condition of the guest room and shower we never unpacked until the 2nd day to consider our options, even leaving.
The term Ocean View is used loosely at this destination. First, technically it is the ocean that you see, but the ‘resort’ is located on more of an inlet, so your view is land on the other side of the water. Our Ocean View (from our 1st floor balcony in the Evergreen building) was comprised of approximately 50% the rear of other buildings, 35% landscape and 15% water. Overall it did not fit with past experiences with properties on the Ocean -- even Joe (Manager / Owner?) admitted the view was less than stellar from that location.
On 2 occasions we approached management about our concerns with the condition and location of the room. After initially seeing our room, we visited the front desk in an attempt to get a better room location – nothing available or changeable. We attempted a call to Reservations, as suggested by the front desk, but it went unanswered (see below).
On the 3rd day, we met directly with Joe to see if they could adjust our room rate ($300+/night) given the condition and mis-categorization of our ‘view’ room. We even suggested that he see our room for himself. Joe said he would look into it and would be in touch with us, not to worry. Needless to say, we never heard back from Joe. We paid our whopping bill as we checked out. No follow-up. Not even after we responded to their online customer satisfaction survey about our disappointing stay.
Generally, service at Spruce Point was lacking with the exception of housekeeping which did a very nice job. Service at the bar was slow and there was little to no servicing of the coffee area in the lobby or the patio area in front of the Inn.
The lack of service also extended to their reservations department. When making our reservations initially, no person answered the phone on the 2 occasions we called; return calls from the reservations department were 1-2 days later.
Spruce Point Inn is primarily a place for young families or those with dogs to spend time together. For couples or anyone who might be looking for some quiet R&R or a true Resort & Spa, this may not be it. Amenities that adults might be looking for are underdeveloped at Spruce Point. The Fitness Room is a collection of oversized weight equipment, non-functioning cardio equipment and grungy floor mats – we only went there once given the condition of the space which also lacked water or towels.
The emphasis on family and young children also influences the Spa experience. They run fans in the treatment rooms instead of music, not for ventilation but, as one therapist stated, it’s to muffle the noise from kids playing in the adjacent pool.
While this is an extensive list of issues with Spruce Point Inn, and yes there were more, it does not reflect the emotional letdown of spending a significant life event, 25 years of marriage, in such a disappointing environment.
Overall, we hope management gets the message. And more importantly, we hope that other travelers will realize what the priorities are for this establishment.
- Official Description (provided by the hotel):
- MAINE'S CLASSIC OCEANSIDE RESORT A Condé Nast 'Top 20 Northeast Resort' and Downeast Magazine 'Best Hotel/Resort in Maine', Spruce Point Inn is exactly what most guests picture when they think of an oceanside resort in Maine. For more than 125 years, the Inn has attracted travelers from across the United States and provided a refreshing backdrop for families and friends to create 'treasured oceanside memories made in Maine'. On a private 100 acre peninsula on the ocean overlooking the entrance to Boothbay Harbor and Burnt Island Lighthouse, the Spruce Point Inn is an ideal venue for memorable reunions, seaside weddings, romantic getaways and business retreats. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Expedia, Travelocity, Hotels.com, Hotwire and Cheap Tickets so you can book your Spruce Point Inn Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Spruce Point Hotel Boothbay Harbor
- Spruce Point Resort
- Spruce Point Inn Resort And Spa Boothbay Harbor, Maine