My rating is based on comparison with other casinos I've visited over the years. I would like this "hometown" casino to be at the least "somewhat like" Vegas, but it's sadly lacking. Any casino/hotel complex I have visited seemed to woo guests by wanting to make their stay so pleasant, they will return. Returns=$$$$. Simple formula. The house was not full with guests on a Sunday night. Our experience other places would be that the room would be upgraded from suite to better view...something. Not so here. We were placed in a handicap room which is common when one uses an AARP card for a slight discount. The casino was not crowded. What struck me most was the casino staff - while friendly enough and attentive, they seemed collectively to present an unkempt and ill-groomed lot. Frankly, representing well - well, the seedy side of gambling, sad to say. Outfits/uniforms, even, were poorly fitting, stained and unironed (dealers, etc.). Don't know why staff should be allowed to show up at work like this!This is far different from other casinos anywhere in the US and Carribean. Again, sad.
One meal eaten here - the table and chairs were food stained - simply gross! I think we ate at the end of the buffet hours , so enjoyment of the meal followed true to form of most buffets - a lot of pretty bad food.
I wish I could give a higher rating, but I think this rating is fair. This casino /hotel needs some help compared to any other I've experienced.
I will not return; I will stay another place in the area and just drive to the casino should I want to gamble. The value ( well over $300./night for a suite) just was not there.