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“The new lobby and breakfast don't work well here”
Review of Courtyard Bangor

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Courtyard Bangor
Ranked #8 of 26 Hotels in Bangor
Certificate of Excellence
Reviewed September 19, 2013

I prefer Marriott properties. This visit was my 1st to this hotel and the 1st time I've experienced Courtyard's new and improved lobby and breakfast process.

I will return to a Fairfield Inn if the choice is available. Breakfast is chaotic, the food is NOT GOOD (cut fruit tasted like it was stored in a dirty bait bucket) and the lobby over crowded.

The room was just fine, as expected. The staff was GREAT, and went out of their way to make us feel welcome. After two mornings trying to make the hotel's breakfast work, we went out to Starbucks this morning.

I'll be checking out in the morning, and will find a breakfast place along the highway somewhere.

Room Tip: Plan to eat elsewhere. Breakfast here is not worth the added cost; I did not try dinner. DO stay...
  • Stayed: September 2013, traveled on business
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Thank chasinUpstateNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen S, General Manager at Courtyard Bangor, responded to this reviewResponded September 23, 2013

Thank you for choosing to stay at the Bangor Courtyard by Marriott. I really appreciate your comments about our GREAT staff. I'm very sorry that you didn't enjoy breakfast in our Bistro. Do you mind if I ask if you spoke with one our Guest Service Associates about your breakfast? I feel certain that we could have improved your experience if we had known that you were unhappy. Our entire staff is dedicated to your service, we would never want you to regret any part of your visit. Please contact me directly at the number listed below. Thank you again for visiting our property.

Sincerely,
Doreen Salls
207 262 0070

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Reviews (348)
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174 - 180 of 348 reviews

Reviewed September 8, 2013

Last week I went with my son to set up his apartment because he attends college at Husson University. This hotel was the only one that had a room available near my sons apartment. The service was excellent . I arrived late and it was no problem. The room was excellent, very clean and the décor was very upscale. The bed was comfortable., This will be my hotel of choice every time I visit BANGOR . easy ACCESSS TO MAIN HIGHWAYS and malls.resturaunt on site. So many amminities.

Room Tip: check with a travel service like expedia or Travelocity they may give you a better rate than the h...
  • Stayed: September 2013, traveled solo
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1  Thank mary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen S, General Manager at Courtyard Bangor, responded to this reviewResponded September 23, 2013

Thank you so much for sharing your comments on Trip Advisor. I'm glad we were able to host you while you were visiting your son at Husson College. Thank you for mentioning our clean & upscale rooms. Our staff takes a lot of pride in the quality of services we offer, I'll share your comments with them. We look forward to your next visit!

Sincerely,
Doreen Salls

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Reviewed September 3, 2013

This was a quiet hotel, it was clean and very nice. It was not in the best location for restaurants, there were a few, but not to many close and the one in the hotel was very expensive. I would stay in this hotel again.

  • Stayed: August 2013, traveled as a couple
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1  Thank gilberttraveler56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen S, General Manager at Courtyard Bangor, responded to this reviewResponded September 23, 2013

Thank you for choosing to stay at the Bangor Courtyard by Marriott, and for sharing your comments on Trip Advisor. I noticed your concern about pricing in our Bistro, and I'm sorry it seemed expensive. We believe our prices to be comparable to other hotel restaurants in the area; however I'll revisit our findings due to your concern. There are a wide variety of restaurants located within five minutes of our hotel. Both nationally recognized chains & locally owned restaurants reside one street away from us. Please stop by our front desk when you're in the area again, our Guest Service Associates would love to assist you with restaurant recommendations.

Regards,
Doreen Salls

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Reviewed September 3, 2013

We booked last minute and got a very good rate. The rooms were large and comfortable. The one thing wrong with this hotel is the queue for breakfast. They have a bistro concept where you go and order at a counter. The trouble was that at 8:30 they had only two staff and a very long queue. It was so long that I left and ate elsewhere

  • Stayed: September 2013, traveled as a couple
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2  Thank W1Tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen S, General Manager at Courtyard Bangor, responded to this reviewResponded September 23, 2013

Thank you for visiting the Bangor Courtyard by Marriott. I'm happy that you found our accommodations spacious. I'm so sorry that you experienced a long line at the Bistro counter. Unfortunately this occasionally occurs during peak breakfast hours. I've also noticed that families & groups tend to arrive at the Bistro together which can give the appearance of a lot of people waiting to order. Please allow me to assure you that our staff is very efficient and utilizes a number of different strategies to make certain that we move the line quickly. I'm disappointed to hear that you chose to eat elsewhere due to the number of the people in the lobby area. I think our efficiency may have surprised you if you had chosen to dine in the Bistro. Thank you for sharing your concerns and I hope you'll consider staying with us if your travels bring you back to Bangor.

Regards,
Doreen Salls

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Reviewed August 26, 2013

Hi..we have stayed at the Courtyard by Marriott in Bangor a few times. We are a family of 5 and the rooms are spacious and comfortable. As Marriott rewards members, we make it a point to stay at the Marriott.

There are a couple of drawbacks you should be aware of; no free breakfast. Not a deal breaker but you can either stay here and pay to eat (the breakfast is good) or go elsewhere. Further, there was at one time free coffee and tea in the lobby. No more. You are now forced to purchase coffee and tea from Starbucks in the lobby. A little chincey in my opinion. How much does coffee and tea really cost Marriott? Let's be honest, not much. The goodwill they would gain from providing the beverages would far outweigh any monetary cost.

We will stay here again.

  • Stayed: August 2013, traveled with family
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Thank NB_Family_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen S, General Manager at Courtyard Bangor, responded to this reviewResponded August 28, 2013

Dear Guest,

Thank you for choosing to stay at the Courtyard by Marriott in Bangor, and thank you for posting a review on Trip Advisor.

I'm happy to hear that you've stayed at our property numerous times! Thank you for your loyalty! You mentioned that there are five members of your family; are you aware of our Stay for Breakfast package? It represents a significant savings for families since breakfast is included in the rate. You can enjoy our delicious Morning Scramble or Day Break Fried Eggs as well as a hot cup of Starbucks Coffee to wake you up. Looking for a lighter morning meal? We also have fresh Strawberries or Yogurt parfaits available. I understand your concerns about the availability of complimentary coffee. Complimentary coffee is now located in your guest room, and if you prefer tea we can also provide you with complimentary tea bags at check in. Please contact one of our Front Desk Associates who will be happy to assist you. Please make sure to say hello on your next visit, I would love to meet you and personally treat you & your family to a complimentary cup of Starbucks. Thank you again for your review and I hope to see you soon.

Regards,

Doreen Salls

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Reviewed August 21, 2013

Stayed here one night in the one bedroom suite. This was the last hotel we stayed in on our journey and was by far the best of all of them. Suite is a full one bedroom - large living room, bedroom area and bathroom with a little walk out patio (first floor). Sleek and modern room and amenities. Very clean. Terrific overall stay. Close to the highway and all the normal restaurants. Will definitely stay here again.

  • Stayed: August 2013, traveled with family
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Thank broncotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BangorCourtyard, Front Office Manager at Courtyard Bangor, responded to this reviewResponded August 27, 2013

Dear Guest,

We're glad you stopped in for the night and we’re pleased to hear that you enjoyed one of our our Executive Suites. Thank you for taking the time to share your experience with us and others on Trip Advisor and we hope to serve you again in the future.

Take Care,
Kim Whitmore
Front Office Manager

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Reviewed August 9, 2013

Our family of 4 regularly stays here and we often book the larger room with 2 beds. We love staying here-pool is small but clean, hot tub is hot, Starbucks coffee in lobby is a bonus (although not complimentary, still nice that its available). The only thing I would say is missing is free breakfast.

Stayed: July 2013, traveled with family
Thank Evelyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BangorCourtyard, Front Office Manager at Courtyard Bangor, responded to this reviewResponded August 27, 2013

Dear Guest,
Thank you for choosing to stay at the Courtyard by Marriott in Bangor. I really enjoyed reading your review and I'm happy to hear that your guestroom pleasantly accommodated your family of four. As you pointed out, we proudly serve Starbucks in our Bistro 24 hours a day. Our guests really love this feature of our hotel. I wanted to mention that breakfast can be included with your room. Look for and reserve the Stay for Breakfast package rate on Marriott.com/bgrcy. It includes a full, hot breakfast made to order for 2 adults and 2 children ages 12 and under.
Thank you for taking the time to review us on TripAdvisor and we hope to see you again on your next visit to the Bangor area.
Sincerely,
Kim Whitmore
Front Office Manager

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Additional Information about Courtyard Bangor

Address: 236 Sylvan Rd, Bangor, ME 04401-4221
Phone Number:
Location: United States > Maine > Bangor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bangor
#6 Business Hotel in Bangor
#7 Family Hotel in Bangor
Price Range: $136 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Bangor 3*
Number of rooms: 92
Official Description (provided by the hotel):
Experience true Maine hospitality at the new Courtyard by Marriott. As one of the premier hotels in Bangor, Maine, the new Courtyard by Marriott design offers the latest technology, amenities and décor that exceed the expectations of today's business and leisure traveler. Yes, you can get there from here! With quick access from our Bangor, Maine hotel’s location near I95, travelers are just minutes from the Bangor International Airport and area corporations, including the University of Maine Orono (Go Black Bears!), Eastern Maine Healthcare, Husson College, Cianbro and General Electric. Maine's famous lakes, mountains and coastline are just a short, scenic drive away from our hotel. Additionally, as one of the most accommodating hotels near Bangor, ME, our friendly, knowledgeable staff can direct you to top attractions and local favorites like Bar Harbor and Acadia National Park, The Maine Highland region and Baxter State Park. ... more   less 
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Also Known As:
Courtyard Bangor Hotel Bangor
Courtyard Bangor Maine

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