I have been coming to The Tower at Isle for over 10 years and have never encountered such rude employees upon checking in. Every hotel/casino around the area will let you check in early - if rooms are available. BUT NOT ISLE!! By God, the lady behind the desk will look at her watch until the hands strike 4 PM then pull back her placard, never looking at the guests that have been waiting line for 30 minutes.
Really, Isle, your management style needs to change. This is an old hotel and it has been upgraded throughout the last ten years. We enjoy the casino. We used to enjoy the buffet until you priced us out and had to move upstairs to the grill area.
There is nothing you can really do. We get free rooms, free food and free play. It's your employees and that hard nosed rule of no check until 4 PM. You don't even have bellhop available because the desk is completely shut down.
Hire more people!! Don't act like a poor man house!!More
- Free Wifi
- Free parking