We booked out room mid Nov. for Dec 24-25 stay. The internet site led me to believe I was booking the hotel connected to the Casino--that is what I wanted. We arrived to check in, long wait, only one staff person checking in guests. Finally my turn arrives and the gal informs me that I'm booked over at other bldg. and I said why was that, she said, well you booked on the internet and thats what you get---if we have any rooms here it would be higher then what you were told. I said, no I was quoted 139.00 per nite and want to stay here, said well its only 57.00 per nite over there and thats where they put you. Rather then argue since man behind me was fuming from standing in line, I reluctlantly agreed to take the other side. That was a big mistake. The paper thin walls made for hearing talking and flushing toilets, the hallway traffic was extremely noisey and those people had no regard for other
guests. They advertise mint on your pillow--well not in the cheap seats which is where I felt I was put. I will never stay at the hotel again---I had reservations and a confirmation # since mid Nov. and I get stuck in the low end accommodations. I wanted to spend my holiday in a nice special place---I didn't get that, I do intend to write to the hotel manager and register my complaint.
- Official Description (provided by the hotel):
- Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Travelocity, Hotwire, Cheap Tickets, getaroom.com and HRS so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Isle Of Capri Westlake