I am not even sure where to begin on this review. We stayed at the Inn across from the casino. I am a single parent who was traveling with 2 teenagers. Ended up in Lake Charles due to inclement weather returning from visit to LSU. Decided that we would try the "value" priced Inn rather than a room at the Casino. Upon check-in, (only one person at desk) it took about 45 minutes to get into the room. Said all they had left was a smoking room, even though I had been told by prior phone call that there were plenty of rooms available. Arrived 15 minutes after phone call to find only smoking rooms. Checked in, got all luggage up to room and decided to go accross the street to casino buffet to eat. Came back to room about 2 hours later to find that A/C was not working. Called maintenance and found out about an hour later that indeed the A/C was NOT working. Maintenance said he would go tell front desk and find us another room. Miraculously, he found us a room right down the hall (room# 666) that was non-smoking, 2 double beds. We moved down the hall in pajamas (it was about 12am). After we moved everything in and settled down, a strong odor was seeping out from under one of the beds. I had one of the teenagers lift up the mattress and box springs to see if he could locate something under the bed. There was a plastic bag under the bed that had something inside that smelled like rotten flesh or blood. There was dark hair or something against the side of the bag and it the bag was swollen looking. I immediately started throwing up from the strong odor as did the teenagers. (so much for the $20 each buffet). I called the front desk and told them there was something under the bed that was dead and that we could not stay in the room. The gentleman who answered the phone (at the casino hotel~because no one was at the Inn front desk at this time), was very rude and said "well, I guess we can put you in a suite at the Casino Hotel but it will cost you". I told him I was stranded at this Hotel. It was 1am in the morning. I had 2 teenagers with me, it was pouring down rain outside with tornado warnings and I had no choice but to stay at the hotel. He then said, "well, I guess I could upgrade you to the better room at the same rate, but you will have to bring all your luggage and drive over here and check in." I had no choice but to load up and go to the casino hotel. The new room was clean and nice, but it was old. All of the hotel rooms seem really dated. But, by the time we got checked in and to the room it was almost 2am and I just needed a bed to lie down in. Upon check-out the next day, they were rude and asked how many rooms I had been moved to. I tried to explain that I had been in three different rooms and tried to explain the circumstances. I was told that they would not charge me for the room at that point. But, guess what.....I got my credit card statement and I was charged full price for a room. And no one would tell me what was found under the bed in room 666. I just know it had yellow caution tape accross it when we went and checked about 12noon the next day. The lady at the front desk said that when she came to work at 6am, that security was all around but no one said anything about what occurred. I think Isle of Capris is covering something up and something happened in this room #666 at the Inn and they don't want to admit to it. No one would tell me anything. But, it was a horrific odor that haunts me and my teenagers to this day.
We had a horrible experience with Isle of Capri Casinos and will NEVER stay there again. At least not in Lake Charles, La.
Rude staff, understaffed, poor condition of the rooms, run down and out dated, smelly and obviously dirty.
- Official Description (provided by the hotel):
- Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more less
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- Also Known As:
- Isle Of Capri Westlake