We had booked the tower suite and here is what we DISLIKED..
1. They had overbooked and made us wait for about 1 hr, even though we had driven about 7 hrs( from florida back to Houston)to get there ontime
2. The front desk people are utterly rude and the guy asks me to come after 1 hr without even apologizing
3. When we explain our driving ( we were mad), the supervisor who is this black dude comes in and asks me to take a "Smoking room"
for which we refuse since we are NOT smokers.
4. He then tells us that he gave us an option and we did not take it, which is untrue since we had booked for "Non-smoking"
5. The black dude and his staff needs some training very badly onto how they should talk to people
6. We enter our rooms finally and what do you know....the jacuzzi had a BIG stain, the comode was not cleaned at all..and all this after paying $130+...
It was late and hence we checked out in the morning and wrote a review in the casino as well. I have pictures of the stain and the toilet etc which I will post with this...Next time we will go into one of the "Quality INN", "Holiday INN" rather than pay twice and stay at this awful place. I dont normally bad mouth a place, but this was the worst of the kind
- Official Description (provided by the hotel):
- Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Hotwire, Orbitz, getaroom.com and Cheap Tickets so you can book your Isle of Capri Casino Hotel Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Isle Of Capri Westlake