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“Good hotel if you have to stay in Monroe”

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Hilton Garden Inn West Monroe
Ranked #2 of 14 Hotels in West Monroe
Certificate of Excellence
New Orleans
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good hotel if you have to stay in Monroe”
Reviewed July 23, 2007

I go to Monroe for business at least once a month, and this is my top choice for the area. I have stayed here often, and have never had a problem. The staff is always polite when I arrive, and they quickly check me in (and offer me a couple of cold bottles of water). The rooms are plenty large and comfortable. The beds are very comfortable, with decent sheets. The bathrooms are modern, clean, and stocked with Neutragena products. The breakfast buffet has a decent assortment of food. There is always good coffee available. This isn't the sort of place I'd go for a vacation (I wouldn't go to Monroe, LA for vacation), but this hotel is perfectly nice and I am always comfortable there.

  • Liked — Clean and comfortable
  • Disliked — The pool is inside (it's warm enough in Louisiana to swim for many months, so should be outside)
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank nolachar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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460 reviews from our community

Traveler rating
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    53
    34
    10
See reviews for
165
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
New Orleans
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 15, 2007

The first thing that I noticed was flies thoughout the lobby. They are everywhere, and the staff is fully aware that they are present and did nothing over two days to try to kill them. They were sitting on every table in the dining room. Needless to say, I didn't eat there.

I tried to get my room at 3:00 when you "can" check in, but there were no rooms available until after 3:45. (I had reservations and was told it would be there at 3) Also, I saw one guest who told me that he didn't get a room until 4:30 and also had reservations.

The wireless internet only works about half the time.

The staff is nice, but they do not seem to know what they are doing.

On a positive note, the room was very clean, but it is a brand new hotel so that was expected.

I think that there are better options for the price.

  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank JP43211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 12, 2007

We hit the Garden Inn after leaving the Jameson earlier (see review). Not the easiest location to find since it's not on the early part of Constitution Drive (where most of the hotels are), but keep going west past the Holiday Inn Express and it's visible on your left..

A new facility and still has the "new smell". Rooms had granite counter tops; a phillips HD TV set and was pretty soundproof. Very clean, as you would expect. Check-in and every contact with the staff was personable and professional. A small workout room and pool was available. Parking and access to elevators was easy.

The breakfast was good for the most part with eggs cooked to order. Only downside was that the pre-cooked sausage links had dessicated by the time I ate.

They need to do more with signage to get the I-20 traffic. Notwithstanding, this will be our regular stop on trips down I-20

  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mariahbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Monroe

Property: Hilton Garden Inn West Monroe
Address: 400 Mane St, West Monroe, LA 71292-8068
Phone Number:
Location: United States > Louisiana > West Monroe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in West Monroe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Monroe 3*
Number of rooms: 134
Official Description (provided by the hotel):
Situated across from the Ike Hamilton Expo Center, the Hilton Garden Inn West Monroe hotel is located off I-20, near shopping malls, parks and dining. Unwind in this 134-room hotel featuring guest rooms, suites, executive and accessible rooms in king- and double queen-sized bed options. Our rooms and suites provide adjustable beds, a 32-inch flat-screen TV with cable channels, a spacious work area with an ergonomic chair, complimentary high-speed internet access, remote printing services and a hospitality center that includes a microwave and refrigerator. Start your day with a hot cooked-to-order breakfast with freshly baked breads, seasonal fruits, eggs and more in the Great American Grill(R). Our restaurant is also open for dinner. Order evening room service or purchase a meal from the Pavilion Pantry(R). Meet with friends for an after-work drink in the Pavilion Lounge. Host a meeting in 3,213 sq. ft. of space that can be configured to your needs. Photocopy, print or fax documents in our 24-hour business center. Allow our catering staff to help you to select the perfect menu for your next corporate or social event. ... more   less 
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Also Known As:
Hilton Garden Inn West Monroe Hotel West Monroe
Hilton West Monroe

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