Shower in morning wouldnt get hot for husband; much later in day it did for me. Enough chlorine in hot tub to scald your eyes even if you dont get any in your eyes, just fumes. But main gripe is, front desk apparently told housekeeping we were only staying one night. Husband at a a work thing, I was stuck in room, put off doing anything like shower or nap till housekeeping came. At 1 still hadnt come but carts in hall for hours. At 130, housekeeping knocks and woman says there will be a man along in a minute to clean room; she says, you know it is after 1 o'clock. OK, I said, thinking wow I was putting off stuff for the one knock, now I have to answer two? And after closing door, realized housekeeper was saying I ought to have checked out already. So I called desk and person says oh well did you just now decide to stay an extra night and I said no (I am still in the hotel as I write this and looking at my Hilton Garden online printout of the two nights I booked, which they saw when I checked in). Clerk says OK well tell them when they come back that you are staying two nights. I said actually I need them to come back right now and refill towels and stuff as it is getting kinda late and can you tell them I am staying two nights. (When did it become my job to tell housekeeping how long I am staying, never had to and I stay in hotels dozens of nights every year.) I tipped housekeeping well, not their fault really. Havent cared for desk staff here in general, odd since I usually find desk staff so accommodating at most hotels that we bring them back a fancy dessert from whatever restaurant we go to. Will probably stick to Hampton Inns in future, which tend to have friendly, trained staff. This place is new and pretty and clean but that only goes so far.
- Official Description (provided by the hotel):
- Situated across from the Ike Hamilton Expo Center, the Hilton Garden Inn West Monroe hotel is located off I-20, near shopping malls, parks and dining. Unwind in this 134-room hotel featuring guest rooms, suites, executive and accessible rooms in king- and double queen-sized bed options. Our rooms and suites provide adjustable beds, a 32-inch flat-screen TV with cable channels, a spacious work area with an ergonomic chair, complimentary high-speed internet access, remote printing services and a hospitality center that includes a microwave and refrigerator. Start your day with a hot cooked-to-order breakfast with freshly baked breads, seasonal fruits, eggs and more in the Great American Grill(R). Our restaurant is also open for dinner. Order evening room service or purchase a meal from the Pavilion Pantry(R). Meet with friends for an after-work drink in the Pavilion Lounge. Host a meeting in 3,213 sq. ft. of space that can be configured to your needs. Photocopy, print or fax documents in our 24-hour business center. Allow our catering staff to help you to select the perfect menu for your next corporate or social event. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn West Monroe Hotel West Monroe
- Hilton West Monroe