I've stayed at this location a number of times over the years and have thoroughly enjoyed the setting-Restoration Park next door, the cleanliness and professional and accommodating staff. Things have changed. The staff seemed to be doing their jobs for the first time. My first morning there, at 7:00 a.m., the food was still in boxes in the breakfast room and the only food available was biscuits and gravy. As I left for work for the day (Monday morning), I went to the public restroom outside the breakfast room and waited on a staffer to finish using the facility. He must have been suffering from a serious case of gastrointestinal upset, because he trashed the stool. And the stool remained trashed until the Thursday morning I left-not dysfunctional, just scurvy. My daughter and grandson traveled from Dallas to visit me, and because the staff couldn't keep the stay schedule straight, they issued a room card for their room, and a man walked in on them. Not too secure. When my daughter went to the desk to let them know what they'd done, they said "So you're still here?" Trash bins were always full-the breakfast room, outside the front door-and often with trash obviously from the night before. Breakfast always seemed to be nobody's responsibility, and cleaning seemed to fall through the cracks for extended periods of time. We're all human, and there will always be glitches and missteps during a stay, but here it seemed to be the norm. I'm sorry to say I won't be back. I've always enjoyed this place.
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- Also Known As:
- Holiday Inn Express Hotel And Suites West Monroe, La
- Holiday Inn West Monroe
- West Monroe Holiday Inn