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Holiday Inn Express Hotel & Suites West Monroe
Ranked #9 of 16 Hotels in West Monroe
Reviewed September 22, 2013

Stayed here because our truck broke down and it was next door to the Dodge dealership.

The good: Staff were very kind and friendly. Nice decor and outstanding continental breakfast. Bed was comfy and bedding was clean. Room had refrigerator, microwave and tv. Free wi-fi, shampoo, conditioner, mouthwash, and lotion were available. The 10 sq.mi. Restoration Park is located behind the building with paved walking trails and wetlands.

The bad: As other reviewers commented - the water is light brown. I'm not so sure about the justification as most cities water sources are from an aquifer and their water isn't brown. The coffee wasn't strong enough for our taste and the room could be cleaner. Black hairs on bathroom floor, excessive stains on the furniture and marks on the walls were a turn off. The air conditioning unit dial labels were worn off so we just guessed on the settings. Greater attention to details is needed by management - including the three paragraph letter posted in the room, from the manager, that had grammatical errors.

The hotel is located right off the highway. Numerous chain restaurants within a mile and the famous Duck Dynasty command center is located 1.5 miles away.

We stayed on the 4th floor of the 5 story building. It was relatively quiet and we slept well.

  • Stayed: September 2013, traveled as a couple
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Thank Rebecca_ABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, responded to this reviewResponded October 7, 2013

Dear Rebecca_ABQ,

Thank you for writing a review on our hotel. I am glad that our staff was able to assist you and that you like our beds. I would like to apologize for any challenges that transpired during your stay particularly with the condition of the water and poor cleanliness of the room. Your comments are important to us to ensure we are constantly focused on improving our service and we hope we can demonstrate to you our commitment to value and service. Thank you again for your valuable feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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87 - 93 of 134 reviews

Reviewed September 2, 2013

Our family of four stayed for about a week - super friendly staff, great breakfast, very comfortable rooms and very reasonably priced. If ever we find ourselves in west monroe again (Aussie travellers) would definitely stay here again.

  • Stayed: August 2013
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1  Thank Thetravellingaussies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Staff is excellent, hotel is in great shape. I am just not someone that can accept beige water. The room has a placard that explains artisan wells and a silt issue, it explains the water is safe. I am sorry, i do not drink dirty water even when safe. They do provide free drinking water and a manager's reception and really do put out a great effort, just the water thing ruined this for me.

  • Stayed: August 2013, traveled on business
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Thank texasrsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013 via mobile

$130, plus taxed15% atleast, free breakfast over crowded with no service. One tv in king suites, deadbolt wouldnt lock into place. Sofabed and king bed mattresses were both uncomfortable soft and firm respectively. So average at best but ok for small town type, but hey Monroe isnt small anymore , right, DD fans!

  • Stayed: August 2013
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Thank famlof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, responded to this reviewResponded August 27, 2013

Dear famlof5,

Thank you for staying with us and providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

Checked into this one hour ago and the room is horrible there are stains on the walls and brown stains on the sheets. The bench has brown stains everywhere. Paid $164.50 for this room and called management and the lady named charlotte tried to find another room at another hotel and said she would not refund our money and she had a major attitude. We looked in the bathroom and behind the toilet looked like someone threw up in it and was never cleaned. Was wondering why it smelt so bad. Then i went to the vending machine and there was brown dripping stuff all over the trashcan and the wall. Would hope no one ever stayed here.

  • Stayed: July 2013
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3  Thank sybilnut24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, responded to this reviewResponded August 6, 2013

Dear sybilnut24,

We certainly appreciate you taking the time to convey your thoughts regarding your stay with us.

I am truly sorry to hear your negative experience with us. Please accept our sincerest apologies for the dissatisfaction the room condition has caused you and for the inconvenience you had with our level of cleanliness.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

We stayed here in June 2013. Very nice hotel. Staff was wonderful! Rooms were very clean and beds were super comfy!! We had our daughters and my great niece with us. Pool was clean and they have an exercise room also! Would def. stay here again! Oh and the kids LOVED THE POPCORN MAKER AND PINK LEMONADE that was free!!!

  • Stayed: June 2013, traveled with family
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Thank Regina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013 via mobile

The staff was really friendly. We were upgraded to a suite. The suite is really nice but please do not look at the curtains or windows. There must be condensation from the air conditioner that caused mildew on the curtains when we stayed there. I hope that they cleaned or replaced them. Overall, the room was nice, clean and spacious. I loved the two TVs, kitchen, and sitting area. The complimentary cookies and breakfast were really nice. It is probably one of the best choices in the area if you are visiting.

  • Stayed: October 2012
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Thank Ascepti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, responded to this reviewResponded July 8, 2013

Dear Ascepti,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope this incident did not mar your overall impression of the Holiday Inn Express brand and that you can afford us an opportunity of making it right and welcoming you back in the near future.

Sincerely,

Ferdinand G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Monroe

Address: 603 Constitution Dr, West Monroe, LA 71292-8050
Phone Number:
Location: United States > Louisiana > West Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in West Monroe
Price Range: $102 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Monroe 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites West Monroe, La
Holiday Inn West Monroe
West Monroe Holiday Inn

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