I stay at Holiday Inn Express almost exclusively while travelling for work and have always had nothing but positive things to say about the chain,,,,,, "Except West Monroe"!
The first room that they put us in was on the first floor (#127). When entering the room there was a rush of a horrible mildew odor and everything felt damp. I figured that the ac just needed to run for a while and it would clear up. My wife and I went to dinner and returned to the exact same conditions.
I went to the front desk and explained the problems with the room and the night clerk said that there is no way there could be mildew/mold in the rooms because the hotel isn't old enough (I know it is older than 2 years because I stayed there prior and it has gone down hill significantly!), not wanting to be smart I decided not to ask him just how old a hotel has to be before mildew forms.
Any how, after going back and forth they transferred us to a different room on the second floor that didn't smell as bad and the ac actually worked. However, there was a box of chocolates on the bed when we entered. I informed the front desk of the chocolates so that they could get them for the proper guest. They said that these were left over from a previous group that came through and didn't need them, so I put them in the mini fridge and went to sleep. At 11:35pm the front desk called the room and woke us up to ask what kind of chocolates they were. Half asleep, I told them what I thought and they said they were coming right up to get them. By this time, I was quite angry so I just put the box outside and hung the do not disturb sign on my door.
I have stayed at Holiday Inn Express all over the country and typically highly recommend them for the quality of the room that you usually get. This is NOT the case at West Monroe. This establishment needs a change of management or something similar to turn this location around to be on par with other Holiday Inn Express hotels.
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- Also Known As:
- Holiday Inn Express Hotel And Suites West Monroe, La
- Holiday Inn West Monroe
- West Monroe Holiday Inn