My husband and I purchased a Living Social voucher to travel to Baja Beach Oasis during Christmas of 2012. Two days before we were supposed to depart, an unfortunate personal incident occurred which sadly forced us to cancel our trip. We immediately emailed Bobbi (owner) to inform her of this. She informed us that she could have booked someone else in our room had we given her more notice (which would have been impossible given the circumstances), but kindly offered to allow us to use the voucher up until November 2013.
Fast forward to June 2013...my husband and I realize that we have no vacation time available before the voucher expiration date, so we offer to gift it to 2 of our very good friends. Sounds like the perfect way for to make use of the voucher even though we personally will not be able to use it, right? Wrong. Bobbi tells us that she won't allow us to gift the voucher to our friends. When I asked her via email to elaborate upon her reasoning for not allowing us to transfer the voucher, she refuses to reply.
I can't say what Baja Beach Oasis is actually like because I was penalized by Bobbi for having a personal matter happen in my life that was out of my control. I can only speak of my customer service experience, which was appalling at best. Thanks a lot, Bobbi.
- Official Description (provided by the hotel):
- Miles of nearly-deserted beaches, celebrating the arts and traditions of Mexico, privacy and tranquility galore. Comfortable bungalows where guests report their best sleep in years, lulled to sleep by the waves. This is a sustainable resort for adventurers. Rate: $139/night plus tax, 7th night free Come enjoy the peace and tranquility of this Mexican beach oasis in Baja California Sur. Conveniently located on the Pacific side, half way between the busy Cabo San Lucas corridor and the low key "Pueblo Magico" & artist colony of Todos Santos, you'll find 7 miles of unspoiled beaches. Adventure, relaxation, romance, or a bit of everything, awaits you...Services and Activities available on site and within the area: Massage and Spa Treatments, Yoga, Dharma Talks, Health and Well-Being, Cooking Classes, Spanish Classes, Cultural Tours, Whale Watching & Turtle Excursions, Surfing & Surf Lessons, Tennis & Tennis Lessons, Horseback Riding, Hiking & Biking, Diving, Snorkeling, Kayaking (and virtually every water sport imaginable) ATV's and Off-Road Racing Vehicles, Jeep Excursions, Private Beach Picnics, and, a great deal more. ... more less