The property is newer and appears to be kept up nicely. They are the only Homewood I know without ICE MAKERS. Why go cheap here? It forces you to walk to the ice machine. In an extended stay hotel, this shouldn't be the case. It is in a road secluded and behind a Sam's Club location where trucks constantly load between 4am and 6am. If you value your sleep, look elsewhere. The housekeeping staff is top notch, as is the service staff during breakfast and dinner. They do serve breakfast everyday and dinner 4 nights out of the week. The dinners are pretty good. The maintenance staff is fantastic, customer service oriented. Mr. Mack leads the pack here. The front desk staff is a mixed batch. The exceptional ones are Mr. Anthony and Mrs. Beverly. These two truly care about the guests, often engaging in conversation about the day and making sure everything is going well with your stay. I was very disappointed with Kenya and the other gentleman that works the morning. I was also unimpressed by the young man who works nights or rather sleeps nights. Caught him sleeping more than once at his post. Except for a few weak links, the hotel seemed ok. It was very busy the three weeks I was there because of a recent Hurricane (Isaac). The superb staff I mentioned before handled it well. The weak links dropped the ball at every opportunity. I hope Mr. Pablo Melendez can turn this ship around and don't let these bad apples ruin the rest.
- Official Description (provided by the hotel):
- Nestled on the Northshore of Lake Pontchartrain, the Homewood Suites by Hilton Slidell is the area's ideal choice for both short and extended stay. The all suite upscale accommodations provide guests with the feeling of being home while traveling. Enjoy the complimentary full hot breakfast and Welcome Home Reception Mon-Thurs. Rest assured, you will enjoy all the comforts of Home! ... more less
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