The outside is nothing spectacular and the front lobby area was good enough. However, once assigned a room that's where the rating goes down, way down. There was one elevator that was excruciatingly slow and dirty. Once we arrived at our room and opened the door it was evident this was not going to be a good experience. Most hotel doors automatically close after you open them, but not this hotel, the door stays open until you physically close it. Upon inspection of the room, there was no comforter or duvet on either bed, just two sheets and a blanket, along with 3 couch sized pillows that were not comfortable at all. The bed skirt/dust ruffle was ripped and torn on each bed, the decor was dated, the reception on the tv was horrible as there was static on every channel, despite being cable. The bathroom had hair on the floor and a hole in the wall behind the door where the eraser sized lock had punctured through it. The noise in the hall and between rooms was noticeable and contributed to a lack of sleep. The hotel offered a "free hot breakfast". We went down the first morning and tried it. It was awful, the juice dispenser didn't work, the eggs and gravy tasted like a reconstituted powder and the rest appeared unappetizing. Needless to say we didn't return the next morning. While the staff were pleasant, this hotel clearly is in need of a major renovation/update to be on par with other 3 star hotels in the area. This hotel is AT BEST a 2 star. I will never stay there again.
- Official Description (provided by the hotel):
- Conveniently located in downtown Red river business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast .Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 7:30AM a.M.& 10:00 P.M. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 room suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flat screen satellite televisions in every room • •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges•Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more less
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- Also Known As:
- Best Western Chateau Hotel Shreveport
- Best Western Shreveport
- Shreveport Best Western