The front desk person was not professional looking at all. We has to change rooms and still has issues with the second room. AC didn't work, lamps not working, TV kept fuzzing out, no blankets in room at all, toilet broken, shower curtain didn't fit, phones wouldn't dial out, the list is long. No late checkout was available and we had a "double suite" and there where 4 of us and they said only 2 of us where allowed to eat breakfast. Housekeepers were rude and argumentative and our door keys had to be replaced right when we first tried to go in. This hotel needs a lot of work and updating. It's way to pricey for what it offers. Staff needs a lot of work as well. Do not reccomend this hotel if you want something nice. Beds are uncomfortable and pillows are horrible as well. You are better off paying more and getting you money's worth somewhere else. We were very disappointed.
- Official Description (provided by the hotel):
- Conveniently located in downtown Red river business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast .Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 7:30AM a.M.& 10:00 P.M. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 room suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flat screen satellite televisions in every room • •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges•Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more less
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- Also Known As:
- Best Western Chateau Hotel Shreveport
- Best Western Shreveport
- Shreveport Best Western