I reserved a room specifically with a balcony a week ahead of my arrival date. Check-in was fairly easy after the front desk clerk caught a commercial in a the television show he was watching. Entering our room I discovered it was a room with a mock patio and the sliding door to the patio would not open. Returned to the front desk and was moved to the room next door after expressing my specific confirmed reservation for a balcony. Second room was again a mock patio, no balcony. The sliding door would open, if my guest would push from the outside as I pushed from the inside. Being as I was in town for my first post-op check-up after neck surgery this was extremely troubling. The bathroom was in horrible shape. Filth on the walls, the shower parts were hanging, the lights in the entire room flickered, furniture that was in the original room was missing from the second room, the heat light in the bathroom was in poor condition and looked extremely dangerous. The pool had a broken lamp hanging in the pool and another patron discovered broken glass on the pool bottom.The hot tub was inoperable and filled with algae, the kiddie pool was filled with at one time I assume was sand. Every month I travel to this area for a doctor's appointment. NEVER have I had the urge to speak so poorly of an establishment. I did not expect the Ritz being as the room was $80 but I did expect better than this. I notified the manager at check-out of all the issues and she wrote her cell number on the back of a business card and said to "call her next time I'm in town." Stay across the street, down the road, at a friends but do NOT stay here!
- Official Description (provided by the hotel):
- Welcome to the Baymont Inn and Suites Shreveport Airport. Shreveport Regional Airport is just minutes away and quick access to Interstate 20 makes it easy to get anywhere in the Shreveport-Bossier area. Whether you are here for leisure or a stopover for business, be sure to enjoy our comfortable amenities which include a FREE southern style breakfast buffet to start your day. Our fitness gym is open 24 hours for your convenience. If you want to unwind in the evening we have an onsite lounge and an aerobics class three nights per week. We also have a licensed masseuse by appointment. We are sure you will enjoy our true southern hospitality while here at the Baymont Inn and Suites Shreveport Airport. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Richmond Hotel Shreveport
- Shreveport Best Western
- Best Western Shreveport