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“Not what we expected”

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Comfort Suites Shreveport
Ranked #13 of 38 Hotels in Shreveport
Reviewed April 4, 2010

In town because my mother-in-law was in the hospital - we had just stayed at an exceptional Comfort Suites in Mobile, AL and booked this hotel using their hotel guide book. The desk clerk was extremely nice and informative. We need a Handicap accessible room - which we were booked for - upon check-in the first clue to me should have been the room was on the second floor - never have had a handicap room on any floor but the first !! When we got to the room - it was clean and spacious as we had expected it should be - but the bathroom - which is mainly what needs to have all the handicap features had a regular bathtub (?) and I guess what labelled this as a handicap room was just the grab bar located by the commode and one on the bathtub wall - there is no way any person with limited mobility could get in or out of a bathtub to take a bath.
The breakfast only excelled when a particular lady was working - is seemed about every other day - and rest of the time food ran out or people had to wait for replacements to be made.
Having such a nice stay in Mobile (just overnight) and expecting the same pleasurable experience in Shreveport (for five days) we were let down to say the least.
Hopefully the franchise or manangement will take notice and fix the flaws.

  • Stayed: March 2010, traveled as a couple
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2  Thank pitcat652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 - 119 of 128 reviews

Reviewed February 20, 2010

very clean pleasant stay am making plans for another trip and i will be staying here again
very nice for a fair price

  • Stayed: February 2010, traveled as a couple
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Thank sonshine5140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2010

Suite was large and very nicely decorated. Hot breakfast was good. Pool was nice, but there was no hot tub.
Only complaint was that the water in the shower wasn't hot enough to suit me.

  • Stayed: January 2010, traveled with family
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Thank HUSKERTRAVELER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2009

The main reason we chose this hotel is because it was listed as a completely smoke-free hotel. I had pre-booked on the internet with a AAA rate so our check-in was smooth and hassle-free. Our room was very spacious and was very, very clean and smelled fresh (not a Lysol type smell though!). We were given plenty of fresh, fluffy towels. When I went to the vending machine to purchase a water they were sold out. When I mentioned this to the front desk they immediately gave me an ice cold water. Our room was quiet, the bed was very comfortable. The free breakfast the next morning was stocked well and kept very clean. I felt very safe here and would definitely stay again.

  • Stayed: November 2009, traveled as a couple
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1  Thank Haywhitmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2008

We found this inn to be very clean, fluffy towels, staff was very friendly. Great place.

  • Stayed: July 2008, traveled as a couple
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Thank gramieatthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2008

Booked two queens and a roll away for a family. Told at check in that reservation system is inaccurate so those rooms are sold out. Worst of all, the room assigned had a slept in bed and fecal matter in the toilet. The second room had a leaking ceiling with significant mold. No manager available to take responsibility. The 1800 number does not work on weekends or nights so no possible way to get satisfaction. Do not waste your cash.

  • Stayed: July 2008, traveled with family
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2  Thank jsdtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2008

Stayed for one night Thursday, June 5; 2 adults and 2 children (ages 6&8 years old)
We have enjoyed the Comfort Suites brand in other cities and decided to stay in one while in Shreveport since we did not know the city and wanted to be close to the highway.
Clean room. Used energy efficient bulbs in the bathroom which made a buzzing noise. And no vent in the bathroom. Nice kitchenette area in the room. Plenty of restaurants in the area. Washer/dryer available 24 hrs for $1 each. Pool was decent size but the furniture in the pool area was too big and it didn't leave much room to walk around the edge of the pool. No whirlpool.

Next morning at the continental breakfast I felt like I was imposing on a staff meeting (without the meeting). Large amount of the staff eating breakfast. I found this very odd. If your going to feed your staff thats fine, but put it in the staff room so we don't have to hear "in house issues."

  • Stayed: June 2008, traveled with family
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Thank TX_Carolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Shreveport

Address: 6715 Financial Plaza Cir, Shreveport, LA 71129-2594
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Shreveport
Price Range: $82 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Shreveport 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Comfort Suites Shreveport is an award winning, smoke free, all-suite hotel located just off of I-20 and close to the Shreveport Airport. Our beautiful hotel is three stories with 77 spacious suites. Relax while swimming in our indoor heated pool or sitting in our lobby watching HDTV. If you're traveling on business you will enjoy our hot breakfast with meat and eggs and 33 other items, our business center with use of a computer and printer, or sit back in your own suite with your work desk with loads of outlets to supply your electronics. We offer complimentary WiFi and high speed internet in every room. If you're staying with us for a sport trip, one of the enjoyments you can rely on is our guest laundry and TV's made to hook up video games. You can also enjoy our clock radios which your iPhone can hook to. You can also enjoy our free parking. All Comfort Suites are smoke-free. Our guests can breathe easy - not only because we are 100% smoke-free, we are also 100% pet-free. Service dogs are welcome. We do charge $150 for violation of our smoke-free and pet-free policies. All of our suites includes a microwave, refrigerator, wet bar, living room which includes a couch which pulls out to a sofa bed and chairs, iron and ironing board, complimentary WiFi and high speed internet, coffee maker, alarm clock, and so much more. Located at the heart of our hotel is our conference facilities which can accommodate up to 40 people comfortable. ... more   less 
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Also Known As:
Comfort Suites Shreveport Hotel Shreveport
Shreveport Comfort Suites

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