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“Beautiful hotel, poor service personnel”
Review of Hilton Shreveport

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Hilton Shreveport
Ranked #1 of 37 Hotels in Shreveport
Certificate of Excellence
Honolulu, Hawaii
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful hotel, poor service personnel”
Reviewed May 29, 2008

The hotel itself is very new and beautiful. The public areas are clean and well kept. The rooms are very new and modern, flat screen TVs, free wireless internet etc. Great AC and very good soundproofing. Parked across the street in covered garage for $3 per day with no problems at all (lots of parking) with in and out priviledges using room key to get in and out. Front desk personnel very cold and borderline rude when checking in and later asking for directions. Room key stopped working after 2 days on a 3 night stay. Rekeyed at front desk with no apology. Maid knocked on door each morning with "do not disturb" sign on door to ask if checking out that day. Overall, very nice facility, not bad location but service needs to be improved quite a bit before being recommended.

  • Liked — Clean, new, really nice rooms.
  • Disliked — Poor service personnel.
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank vacationer57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Houston, TX
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 19, 2008

At first blush, this look like a beautiful Hotel that would be a nice place to stay in. When I made the reservation (directly), I was treated wonderfully. Unfortunatel when I got to the hotel, things changed. The staff, first of all are mostly indefferent to guests. As a group they don't seem to care much whether you have a good stay or not.

On top of that, Management is apparently scrimping on amenities to save a few bucks: 1) The valet and bellman are the same person so expect to wait for someone to park your car as they are probably delivering bags. 2) The restaurant has limited hours. While the Hotel literature says it is open from 6:30 till 10:00 it isn't opened continuously. And when the restaurant closed at 10:00 so does the kitchen so there is no food to be had after 10:00.

When the restaurant is open don't expect good service and be careful what you order. At dinner the spaghetti sauce was terrible and at breakfast my smoothie was put under the warming lights to melt before I retrieved it myself. It is possible my breakfast waitress was over extended as management probably figured having too many restaurant staff was a waste of money.

If you want a nice place to look at this is a fine Hotel. If on the other hand you want some service with your $200 room, go elsewhere.

  • Liked — New and fresh
  • Disliked — Poor Service
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank 713BizTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
2 reviews
Reviewed March 29, 2008

We didn't exactly know what to expect for a hotel in Shreveport but the Hilton left us impressed. This Hilton was one of the best I've stayed at anywhere in the World. Clean, modern rooms with flat screen TVs. Nice location in downtown Shreveport and friendly staff all combined to make this an enjoyable stay. As an added bonus Michael Sera (kid from Arrested Development and Juno) was staying here when we were there so we got to meet him. Definitely going to stay here again!

Stayed March 2008
Helpful?
Thank IrishLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2008

I stayed there the weekend of March 21st. The hotel was nice, comfortable bed. I had the romance package which included a deluxe breakfast. Don't be fooled by their so called packages, it was a rip which included a cheap bottle of wine, a small box of chocolates(4 tiny pieces), and four strawberries. Room service was horrible!!!!!! We filled out out room service order slip the night before and put it on the door to be delivered between 9:15am and 9:30, before we did that we tried to just call it in. They told us we would have to pay extra, and that they didnt have us down for a deluxe with the room, but the front desk said they were mistaken that it came with the room. So they were unorganized and couldn't keep up with guests information. The next morning room servive decides to call at 8;30 asking can they bring the fould at that time instead of the time we designated. when they brought it ,,it was all cold and they forgot half the meal and when we called and told them they tried to tell us we didnt select the stuff we were missing , which we knew they were lying. They said they would bring it right up and never did!!!!!! Not to mention the shuttle bus driver who drove us to the casinos and board walk decides he wants to turn up the rap music and talk on his cell phone to his friend. While talking on the phone he was cursing and using horrible language as if he was at home in private..Like I told the front desk when I checked out I will never think of staying at this hotel again. it needs a training class and better customer service workers.

  • Liked — room
  • Disliked — room service, and the shuttle drivers
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tishaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Tx
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 19, 2008

The Hilton Shreveport is a wonderful hotel with great hospitality, great location, and from our room a great view. The hotel is located just a few blocks down the street from some of the Casino's. Staff was extremely friendly and helpful. Hotel complied with my requests "high floor, away from the elevator". Our room on the 12th floor was very nice with modern decor, beds extremely comfortable, flat screen tv had a great picture. The bathroom was very clean, and love the La Source by Crabtree & Evelyn bathroom ammenties. This place is no family resort, but my son had a wonderful time ordering a movie, and room service which arrived earlier than the estimated time. Our order was slightly messed up, but was taken care of in less than 10min. Checkin/ checkout was quick and seamless. I would definitely recommend this hotel to anyone whether on business, pleasure, or both.

  • Liked — Very neat and clean.
  • Disliked — small bathroom and tub
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank peresosaIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 28, 2007

As others have noted, this is an EXCEPTIONAL hotel. It is clean, comfortable, and basically hassle free. There's a roof top pool (when it's warm enough to enjoy it!), a beautiful exercise room high atop the hotel and extremely well appointed guest rooms. We loved the High Def Plasma TV, the comfy beds, large restrooms, and a terrific breakfast in the morning. It's easier to Valet park and we found it no hassle to pick-up/drop off our car as needed. They also have complimentary van service to the area casinos and to the Louisiana Boardwalk shopping area, which is a must for all visitors. They have a great coffee area (Starbuck's is brewed there) and a terrific lobby bar. The front desk staff was friendly and attentive. This is a first-rate establishment. Great for business travelers, a weekend casino getaway or a family vacation in a plush enviroment. I HIGHLY recommend it, if your travels take you to the Shreveport-Bossier area.

Stayed December 2007
Helpful?
3 Thank CodyKTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 5, 2007

This is an exceptional hotel, one of the best, if not the best, Hilton propery I have ever stayed at, and I have stayed at alot! (HiltonHonors Diamond). I was upgraded to a junior suite, and it was beautiful and huge, with great city view; had a bedroom, living room, and amazing bathroom with seperate shower and jacuzzi tub. Great Hilton service as well. Highly recommend. Very impressed. Beautiful property, great downtown location.

  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank adrincali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Shreveport

Property: Hilton Shreveport
Address: 104 Market St, Shreveport, LA 71101-2829
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Shreveport
#4 Business Hotel in Shreveport
#8 Romantic Hotel in Shreveport
#8 Family Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Shreveport 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
The Hilton Shreveport - contemporary comfort in the heart of Shreveport, Louisiana. Located just off I-20 downtown in Shreveport's Historic District, we are one of the premier places to stay for business or leisure. Our business guests will appreciate the proximity to Chesapeake Energy, Capital One, and Shaw Industries, in addition to being directly connected to the Shreveport Convention Center. For those on leisure - Barksdale Air Force Base, the Louisiana Boardwalk, Festival Plaza, Millenium Studios, and 5 nearby casinos are all available and waiting for you!Our hotel offers up 313 guest rooms, a heated rooftop swimming pool and whirlpool, 24 hour fitness center, and 3 different dining options to suit everyone's palette. Come stay with us at the Hilton Shreveport. ... more   less 
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Also Known As:
Hilton Shreveport Hotel Shreveport
Hilton Hotel Shreveport
Shreveport Hilton Hotel

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