We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sam's Town Hotel and Casino Shreveport
Ranked #8 of 37 Hotels in Shreveport
Corpus Christi
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Disappointed”
Reviewed December 20, 2006

This is a typical casino hotel. The non-smoking room smelled like smoke. The front desk and other service staff were pretty much not interested in hospitality. While the sleeping rooms are nicely appointed, they weren't quite "clean" enough. The beds were comfy, but the pillows and linens were not. The casino was a typical riverboat barge with 3 levels and very small. We did not see anyone winning and the casino staff left much to be desired. This was our first visit to Shreveport casinos, and we will probably not return. L'Auberge in Lake Charles and Coushatta in Kinder are much better alternatives.

  • Liked — Comfortable beds
  • Disliked — Could have been much cleaner
  • Tips/Secrets — Go to a real casino
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kensroomie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

657 reviews from our community

Traveler rating
    228
    221
    110
    66
    32
See reviews for
117
279
40
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Texarkana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 29, 2006

cheyennemobbs@yahoo.com

I booked a room for my honeymoon and requested a bottle of Champagne in the room upon arrival. A customer service representative contacted me to verify the request and to get my payment information. Expedia sent me an e-mail verifying my room and my request. When we got to the hotel and checked in the clerk asked for my credit card information. I told her it should be on file and her reply was that she needed another one. We gave her my wife's card. When we got to the room there was no Champagne so I contacted the front desk and told them about the confirmations. They transferred me to room service and I told them the problem. They said they would have it right up. No apology at this point. About five or ten minutes later it arrived. I told the girl who brought it the problem. She meekly apologized and made an excuse about the front desk not submiting the request. She handed me the bill to sign. $27 for a bottle of Korbel plus tax and gratuity was added to the bill. Almost $5.00. I don't mind paying a tip for room service, but I shouldn't be forced to pay a tip when they messed up. Upon check out the clerk asked how our stay was. I shrugged and said, "It was okay."
Her reply was, "Oh." She didn't ask what was wrong so I told her the story. She said she was sorry as she had me sign the bill.
I have been a general manager for restaraunts for almost ten years so I understand their are going to be problems sometimes, but the managment has not trained the staff to handle these situations properly or the policies of the hotel need to be reviewed. I booked this hotel because it was about $10 cheaper than the other three and four star hotels in the area, but next time I will spend the extra $10 to get better customer service. I'm sure a competing hotel/casino would ensure their guests come back after they messed up on someones honeymoon stay.

  • Liked — the rooms were nice... huge bathroom
  • Disliked — customer service
  • Tips/Secrets — research other locations first
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank travelinboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2006

Received our trip to Sam's Town as a birthday present. Called ahead to make sure there was Internet connectivity in the rooms (I'm an IT professional and am frequently required to VPN in to my company's network for work-related business) assured there was a "wireless" network available 24-7. Got to the hotel and the first thing I did was attempt to get on the "Sam's Town Wireless Network". No DHCP server available to allow me access. Throughout my 2 night stay I contacted the Front Desk several times to no avail - the network never was available. Ended up going to the Java Cafe and connecting to a roque access point that belonged to who knows who. Discussed the experience with the Supervisor of the front desk at checkout who refused to even comp us lunch for our trouble. The night before I had been at El Dorado - which by the way is a beautiful, clean, open, spacious, wonderful casino - and was comped dinner for 2 just because we were there and playing. I'll be staying at the El Dorado from now on - Sam's Town can keep their non-functional amenities and their smoky cramped casino.

  • Liked — Close to the El Dorado
  • Disliked — No Internet access as promised
  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Stuffing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 14, 2006

LOVED THE ROOMS!!! Huge rooms, nice city view, unbelievable bathroom. Huge garden tub, which I LOVED, great vanity, the bathroom was to die for. Lots of space. The bed was very comfortable and I loved the sitting chairs. Service was great, I would defnitely return. The casino was alright, I did not win anything, but the nightlife was exciting.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas, USA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 29, 2006

If I was just rating the hotel room, service, etc..I would say it was above average. The room was very nice & the service was excellent.

The only negative part was the casino. It was ok, but definitely nothing special. It seemed very small to me. We also asked for comps & got zip.

Then we walked next door to Eldorado & were blown away by how much better we liked their casino. It was bigger & brighter, more table games, more & better slots (had 1 to 5 cent, 50/100 play video poker), etc.. They also had nice TV's everywhere that looked like high def. Then to top it off they comped us a couple of buffet dinners, after much less play than what we had at Sam's Town (where we got turned down for a comped meal). This may be small to some people, but I feel a lot better about losing my money when I at least get a free meal out of it. :)

Sam's Town was ok, but on our next trip we'll be staying next door.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank GoldenRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2006

My husband and I spent our Wedding Anniversary at Sam's Town and we loved it. The rooms are great. We really loved the bathrooms. The service was good - everyone so nice. We are planning to go back as soon as possible.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judy in Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseland, Louisiana
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 2, 2006

Just getting around to writing a review of this great property after a HORRIBLE experience at another place in Shreveport. We stayed here for one night in October 2004 during a motorcycle trip from Southeast Louisiana, through Shreveport, Waco, San Antonio and Houston. We had stayed at casino/hotels in Vegas and hoped for something as nice. We were not disappointed! The room was HUGE, the bathroom was enormous and we had a view of the river. The bathroom has separate toilet, sink, vanity and bath areas so that no one is in anyone's way when getting ready in the morning. The bellman was wonderful and held our gear on a cart while we retrieved our bikes from the garage (they have a covered garage with a designated motorcycle parking area). We ran into traffic last weekend on the way to Dallas and hoped to stay here again but they were booked due to the Independence Bowl being the following day. Would DEFINITELY stay here again if given the chance!

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank berkshirebt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Shreveport
0.5 mi away
Horseshoe Bossier City
Horseshoe Bossier City
#6 of 35 in Bossier City
4,473 reviews
0.3 mi away
The Remington Suite Hotel and Spa Shreveport
0.3 mi away
Hilton Shreveport
Hilton Shreveport
#2 of 37 in Shreveport
990 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Boomtown Hotel Casino
Boomtown Hotel Casino
#15 of 35 in Bossier City
228 reviews
0.5 mi away
Chateau Suite Hotel, Downtown Shreveport
8.0 mi away
Hilton Garden Inn Shreveport
Hilton Garden Inn Shreveport
#10 of 37 in Shreveport
620 reviews
Show Prices
Show Prices
Show Prices

Been to Sam's Town Hotel and Casino Shreveport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sam's Town Hotel and Casino Shreveport

Property: Sam's Town Hotel and Casino Shreveport
Address: 315 Clyde Fant Pkwy, Shreveport, LA 71101-3204 (Formerly Harrah's Shreveport Casino and Hotel)
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Shreveport
#9 Romantic Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sam's Town Hotel and Casino Shreveport 3.5*
Number of rooms: 514
Official Description (provided by the hotel):
Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions. Guests can enjoy all their favorite casino games at Sam's Town on an authentic dockside riverboat, a 19th century paddlewheel featuring approximately 1,200 slots, gaming machines and table games. The sleek 23-story hotel tower includes more than 500 luxurious guest rooms and suites featuring pillow-top mattresses, feather pillows, marbled floors, granite countertops and oversized tubs. The top floor houses multi-room suites, ranging in size from 1,000 to 1,500 square feet. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, Hotwire, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets and getaroom.com so you can book your Sam's Town Hotel and Casino Shreveport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sams Town Shreveport
Sams Town Louisiana
Sams Town Hotel Shreveport

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing