Wow this place is bad. For the brief review, we stayed two nights and were so annoyed that we gambled $0 in their casino. The staff is the least enthusiastic bunch in Shreveport. I guess they must get paid the least or really hate working there, because all of them were down in the dumps and some flat out rude.
Bad experience #1. We called the Spa/Pool facility to ask their hours and were told they closed at 10PM. So we took our time and got down there about 8:10PM, on the way walking by the Spa entrance where the worker was chatting with a friend. So we go hang out in the hot tub and at about 9PM a security guard and security manager lady comes out and yells across the pool that we need to leave the pool immediately, almost as if we were high school kids schlumming around in a neighbors pool. They proceeded to stand by us as we got out and then lead us to the exit to make sure we left. We told them the staff had told us they closed at 10PM and they said that wasn't likely. Nice job accusing us of lieing Sam's Town.
Bad experience #2. Same night we go back to the room, shower off and head down to the casino. We head to the BConnected desk where there are a couple people chatting with the worker behind the counter. We stand there for a minute and then she finally leans around them says they are closed. Not that we can get a card inside or sorry or anything. So guess what? We went right out the door to Eldorado down the street.
We were so amazed by the crappy stay and disappointed at them we gambled a total of $0 at their casino. Meanwhile everyone at Eldorado, Horseshoe, and Boomtown was as nice as can be. If us bothing employees at Sam's Town is such an inconvenience to them, we will fix that and stay elsewhere next time.
Don't go to Sam's Town unless you want to be treated like a child and accused of lieing.
- Official Description (provided by the hotel):
- Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions. Guests can enjoy all their favorite casino games at Sam's Town on an authentic dockside riverboat, a 19th-century paddlewheel featuring approximately 1,200 slots, gaming machines and table games. The sleek 23-story hotel tower includes more than 500 luxurious guest rooms and suites featuring pillow-top mattresses, feather pillows, marbled floors, granite countertops and oversized tubs. The top floor houses multi-room suites, ranging in size from 1,000 to 1,500 square feet. ... more less
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- Also Known As:
- Sams Town Shreveport
- Sams Town Louisiana
- Sams Town Hotel Shreveport