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“Worst customer service ever!!!!”

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Sam's Town Hotel & Casino, Shreveport
Ranked #8 of 38 Hotels in Shreveport
Reviewed March 29, 2014 via mobile

When we arrived they had us in a king when we booked 2 Queens. Since there was 3 of us we had to settle for a smoking room. The couple next to us had the exact same problem. The ONLY good thing was Amir the waitor at the steak house was wonderful. I had to call for an iron. We ordered a bottle of vodka to the room which took over an hour. We ordered breakfast to the room the night before which was 30 mins late and completely wrong not to mention not very good. Save for the waiter the whole staff was extremely rude and snappy. We were literally there for 14 hours and escaped ASAP!!!!!

Stayed: March 2014, traveled with friends
2  Thank awoodsrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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532 - 538 of 921 reviews

Reviewed March 18, 2014

The hotel rooms in that place are ridiculous.The toilet seat was melted and dust was everywhere. The beds were so low,I doubt if it had any rails. I checked out quickly and went to Margaritaville and had a pleasant stay.

  • Stayed: March 2014
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4  Thank Shaebaby41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014

We went to Sams Town for our anniversary and had a very pleasant stay. It was nicer than I expected. The room was very large and tastefully decorated. Also the lobby area was very beautiful. The only down side - the bed was too hard for my taste so I didn't sleep very well and the casino was small.

Stayed: March 2014, traveled as a couple
Thank lisak709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

We spent two nights and were upgraded to a king suite. The room had been recently remodeled and was super. New carpet, paint, furniture, linens, lights, everything. Housekeeping did a great job and we were very pleased with our weekend.

  • Stayed: March 2014, traveled as a couple
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Thank Judy E Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

Although the buffet had many choices, there were also many empty spots. There was nothing special or exceptional about the food....some of it was not even hot. Our casino buffet in Wisconsin has this one beat. Too expensive. Should have been half the price. The wait staff, however, was great!

2  Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2014

I was disappointed that the jacuzzi was not working, and the door to the pool area was locked and I could not go outside. Other than that, I enjoyed the food, the gift shop, and the gaming. The room was nice. I would like to receive promotions and room discounts in the mail. I booked online at a fair rate.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Lynde M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

I was a long time regular client of Sam's Town in Las Vegas. So, for Valentine's Day I decided to book two rooms and take my wife and two grown granddaughters down to Shreveport Sam's Town. Rooms were clean and comfortable... reception staff friendly... bellboy "Jonathan" very helpful, valet was fairly fast, but the service at Smokey Joe's was terrible (with capital letters). We were treated like they were doing us a favor or the food was free. The cocktail waitresses at the casino were no better! They really need to step-up in the client service area at this two services.

We decided to go somewhere else to play and dine were we could be treated decently.

  • Stayed: February 2014, traveled with family
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Thank Highroller53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sam's Town Hotel & Casino, Shreveport

Address: 315 Clyde Fant Pkwy, Shreveport, LA 71101-3204 (Formerly Harrah's Shreveport Casino and Hotel)
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Shreveport
#9 Romantic Hotel in Shreveport
Price Range: $71 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sam's Town Hotel & Casino, Shreveport 3.5*
Number of rooms: 514
Official Description (provided by the hotel):
Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions. Guests can enjoy all their favorite casino games at Sam's Town on an authentic dockside riverboat, a 19th-century paddlewheel featuring approximately 1,200 slots, gaming machines and table games. The sleek 23-story hotel tower includes more than 500 luxurious guest rooms and suites featuring pillow-top mattresses, feather pillows, marbled floors, granite countertops and oversized tubs. The top floor houses multi-room suites, ranging in size from 1,000 to 1,500 square feet. ... more   less 
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Also Known As:
Sams Town Shreveport
Sams Town Louisiana
Sams Town Hotel Shreveport

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