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“St. Valentine's bust!”

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Sam's Town Hotel and Casino Shreveport
Ranked #8 of 37 Hotels in Shreveport
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“St. Valentine's bust!”
Reviewed March 5, 2014

I was a long time regular client of Sam's Town in Las Vegas. So, for Valentine's Day I decided to book two rooms and take my wife and two grown granddaughters down to Shreveport Sam's Town. Rooms were clean and comfortable... reception staff friendly... bellboy "Jonathan" very helpful, valet was fairly fast, but the service at Smokey Joe's was terrible (with capital letters). We were treated like they were doing us a favor or the food was free. The cocktail waitresses at the casino were no better! They really need to step-up in the client service area at this two services.

We decided to go somewhere else to play and dine were we could be treated decently.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Highroller53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
Level Contributor
109 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 2, 2014 via mobile

The beds and pillows were fine. Nice BIG room. Staff was very nice. The only thing we didn't like was how smoky the casino was. The casino needs to be updated and be brighter. We could smell cigarette smoke in the hallway by the elevator.

Stayed March 2014, traveled with friends
Helpful?
Thank Mery C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 26, 2014

The hotel room it's self was huge, and somewhat clean. It needed some good cleaning. The bed is awful, and the pillows are flat. To much noise from the hallway, and voices from the rooms beside you. The casino is very tiny, and the machines are so out of date. Half don't work right. It was just an over night stay, but I wish we had of went else where. No sleeping in this place.. I wasn't please with the parking. You have to park across the street, and carry your suit-case across a covered walk-way and down stairs to check-in the hotel. The check-in isn't marked from the out-side, so we had to ask the valet parking how to get into the hotel. Just to difficult after a long hard day on the road.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jv2275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah S, Boyd Gaming Customer Service at Sam's Town Hotel and Casino Shreveport, responded to this review, March 4, 2014
I would like to thank you for the feedback that you provided regarding your most recent visit. We value this information because it helps us to better serve you and assists us in making your overall visit to our property an enjoyable and memorable experience.

Please know that we are constantly updating all facets of our services and products to meet our customers’ high expectations. Your candid feedback has already been passed on to our Management Team so where possible these issues can be addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levelland, Texas
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 19, 2014

I stayed at Sam's town because of the inexpensive rate, but probably should have parted with a few more bucks. Although it's a beautiful place, the smoky smell in my room was overwhelming. I booked for nonsmoking, but was put in a room that was obviously not. I was too tired to deal with moving though.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank denimom58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wharton, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 7, 2014

Good facility, building has creaking and banging noises in the walls. Front desk and hotels elevators are off on the side, hard to find at first; guess it keeps the casino crowd away from the hotel. The "Front Desk" is actually the casino front desk, walk to the left towards to valet entrance past the escalators to find the hotel front desk. Wish the workout faculty had more hours.

Room Tip: Use the outside 2 lanes under porte-cochère for drop off; inside 3 are valet only.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigmike01star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DFW Texas
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 6, 2014

On my first visit last week, I found the guest room to be very nice, spacious, clean. The service staff at both Smokey Joe's Cafe and The International Buffet were wither Jekyll or Hyde......either very friendly/nice/helpful, or completely disengaged or downright rude. The food quality in both was mediocre...and certainly not a good value for the price paid.

  • Stayed February 2014, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VanInTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleson, TX
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 4, 2014

We have been going to Sam's Town Hotel for the last 3 years for super bowl weekend. Until this year it has always been excellent. This year, our room was never cleaned. We left the room around 9:00 am and didn't return until 4:00 pm. The room was cleaned, the trash was dumped and the bed was never made. But they did bring clean towels. Why would they bring clean towels and not clean the room or even make the bed???? Very disappointed this year!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank priscillaBurleson_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sam's Town Hotel and Casino Shreveport

Property: Sam's Town Hotel and Casino Shreveport
Address: 315 Clyde Fant Pkwy, Shreveport, LA 71101-3204 (Formerly Harrah's Shreveport Casino and Hotel)
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Shreveport
#9 Romantic Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sam's Town Hotel and Casino Shreveport 3.5*
Number of rooms: 514
Official Description (provided by the hotel):
Sam's Town Shreveport is located on the historic Red River in downtown Shreveport, just blocks away from museums, botanical gardens, an I-Max Theater and many other local attractions. Guests can enjoy all their favorite casino games at Sam's Town on an authentic dockside riverboat, a 19th century paddlewheel featuring approximately 1,200 slots, gaming machines and table games. The sleek 23-story hotel tower includes more than 500 luxurious guest rooms and suites featuring pillow-top mattresses, feather pillows, marbled floors, granite countertops and oversized tubs. The top floor houses multi-room suites, ranging in size from 1,000 to 1,500 square feet. ... more   less 
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Also Known As:
Sams Town Shreveport
Sams Town Louisiana
Sams Town Hotel Shreveport

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