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“They must not want our business”
Review of The Hotel Francis

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The Hotel Francis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“They must not want our business”
Reviewed June 7, 2007

We booked this hotel almost year in advance for a conference. One month before, they had no record that we needed rooms. The management lied to us about what they would honor in the contract. Only gave us 3 of the 30 non smoking rooms we had requested and those rooms even smelled like cigarette smoke. 4 or 5 of the 24 rooms in our block did not have working air conditioners and the front desk staff was not only not helpful, but rude also. One of the rooms we were given did not have a bed! The pool was disgusting looking. We will not go back there.

  • Disliked — the staff
  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank ellishughfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

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Traveler tips help you choose the right room.   Room tips (41)
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English first
A TripAdvisor Member
Reviewed October 24, 2005

I really expected better from the web site photos, etc. But when we arrived they only had a reservation for 1 room of the 2 we had reserved online. Mistakes happen. But the desk clerk really didn't care, was totally unimpressed when we showed her the reservation confirmation, wasn't even the slightest bit apologetic, grumbled about how busy they were, and grudgingly got us a second room. When we asked her to have the manager contact us, she was overtly angry.

After being installed in our rooms, cleaning and all the rest was adequate. The other desk clerks were semi-friendly, maybe of a level acceptable in NJ but not what one expects in south LA.

We would probably stay there again only if we absolutely had to. We would probably check out B&B's across the river in New Roads.

Stayed May 2005
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Saint Francisville hotels

New Orleans, La
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2005

The front desk people were unfriendly. We requested 2 non-smoking rooms one month in advance. We got 2 smoking rooms. The rooms were dirty, we would not recommend this place to anyone.

5 Thank bjoyful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, OH
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2004

Poorly run operation. Don't stay here if you care about clean. Management clearly does not care. Rooms were filthy. We got to see 2 rooms, because the 1st one had a gaping hole in the shower wall. Dirty floors in bathrooms (hairs, dead bugs), toilet not cleaned. Rooms were smelly.

Big puddle in front of ice machine in main corridor all weekend. Accident waiting to happen. Nothing done after complaints. They're lucky someone didn't slip and fall.

2 Thank rickwinrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold D, General Manager at The Hotel Francis, responded to this review, April 6, 2015
Dear Guest:
Thank you for the feedback. We appreciate you taking the time to let us know how your stay went. I regret that you had a problem with your stay. I will address the problems with the staff to make things better. We are here to please our guests and would have bent over backwards to make sure your stay was a great one. I very sorry no one answer your review. I would for you to stay with use again to see the change in the hotel.
Thanks, H. Daniels, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 21, 2004

Compared to the surrounding B&Bs, the rate was good. The loction was quiet & picturesque. We would stay again. Just 30 minutes north of Baton Rouge, the detour is worth the time to see this little historic town's sites and nearby plantations.

1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 2, 2003

We had a wonderful time exploring St. Francisville, LA, touring the plantations, historical area of town and our stay at the St. Francisville Best Western on the Lake was so very enjoyable; tranquil setting, quiet at night. Would go there again and stay there again!

3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel Francis

Property: The Hotel Francis
Address: 7059 US Highway 61 # 10, Saint Francisville, LA 70775-4522 (Formerly Magnuson Hotel St. Francisville On The Lake)
Location: United States > Louisiana > Saint Francisville
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Saint Francisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Hotel Francis 2*
Number of rooms: 100
Official Description (provided by the hotel):
In addition to our Free Deluxe Breakfast Buffet, our guests can now enjoy a complimentary Free Supper, served Monday-Thursday from 5-7. ... more   less 
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Also Known As:
Quality Inn Saint Francisville
Best Western Saint Francisville
Saint Francisville Quality Inn

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