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“Nice and Clean”

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Best Western Magnolia Manor
Ranked #2 of 11 Hotels in Port Allen
Fort Worth, Texas
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice and Clean”
Reviewed July 27, 2013

I don't understand all the negative reviews i have read about this hotel,personally i haven't had any problems the room is clean and updated,no noise nice comfortable bed.I would stay here again. Room has refrigerator and microwave and a waffle house within walking distance.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank txangelique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this review, August 9, 2013
We thank you for your comment and your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Osage, Minnesota, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 5, 2013

WE decided to stay here because we have a Best Western Rewards card. First off we called ahead asking if they had parking for semi trucks and the guy said yes. We get there a couple hours later at 10pm to find out, in the dark, that they do not have semi truck parking. It takes a lot of room to turn a semi truck around, luckily the parking lot was big and had few cars in the lot which should have been a tip off to go somewhere else There was a security guard there, must not be a good neighborhood, and he was going to let us in cause they lock the lobby doors. Well he called and pounded on the door for someone to let us in and no one came, after 10 minutes of waiting someone finally let us in. About a 1/2 hour later we finally got in to get a room for 2 nights. Our room was in a separate building and the guy at the desk said it was behind the pool, well hello, it's dark, we've never been there so instead of telling us to follow the sidewalk behind the front building he just showed us. The room was nice and clean and a no smoking room but in the same building were smoking rooms so when you walk down the hallway there is a yucky ashtray smell. WE couldn't find any guest info in the room so we didn't know what time breakfast was. We get to the lobby for breakfast after 9 when we find out breakfast ended at 9. The manager or owner was quite rude and wouldn't let us eat so we went to the waffle house a block away. This hotel also says online that they have a restaurant attached, well they do but it's all boarded up and looks like its been closed for at least year. If we just would have read the reviews before deciding on this hotel we would not have stayed there.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amelia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Front Office Manager at Best Western Magnolia Manor, responded to this review, July 10, 2013
Dear guest,
first of all we are very thankful to you for staying with us at Best Western and we are extremely sorry for any inconvenience at our property.
the clerk who check you in was new and he must forget to inform about the timing for the breakfast. so sorry for that.
as concern of the semi truck parking, we do not have any problem for that. daily we have 2 or 3, 53 feet truck coming and park here easily. and even some days 5 or 6.
remember having security and locking the door it does not mean that this is not a secure place, yes it is a secure place.
any we are not advertising anywhere that we are next to shoney's restaurant; we also told Best Western corporate office about not to advertise about shoney's.
once again we are very sorry for any problem and misunderstanding during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Port Allen hotels

St. Louis, MO
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

We stayed here only because three of our preferred hotels were sold out. The lobby and hallways were terrible. The room was acceptable. The area was safe but did not appear that way. The breakfast waffles were similar to warm rubber. We would not stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bookie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this review, June 25, 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 225-344-3638.


Sincerely,

19078 Property
RICK & STAFF
BEST WESTERN Magnolia Manor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Texas, Usa
Level Contributor
3 reviews
Reviewed March 13, 2013

We passed up the one and only driveway to the hotel and had to drive 10 miles to get to the next exit (over swamp land) to turn around. The staff was friendly and the hotel was average. Our key cards on and off worked but staff was very apologetic about that. My mom left her sunglassed in the room and they called me after we had left to tell us. I asked if they could hold them until the next Sunday when we would be coming thru agian and they did!!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this review, May 7, 2013
I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose BEST WESERN while you were in PORT ALLEN, LA. And we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them. We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me. The front desk would be happy to connect you to my office.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Georgia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 9, 2013

Dated is the word I would use to describe this hotel. Not up to what I expect from Best Western. Not at all as advertised on the web. The pictures must be from 10 years ago. Rooms are clean, but forget the breakfast.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this review, May 7, 2013
We accommodate many guests each evening, and we strive to make their stay a satisfying one. At this hotel, we strive to provide the best customer service possible to our guests at all times. Therefore, it is disappointing to learn that you are unhappy.

I want to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Again, I want to thank you for taking the time to share your concerns with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wynne, Arkansas, United States
1 review
Reviewed March 8, 2013

this has got to be the worst hotels i have ever stayed in, i can't even hear my self think for all the noise around this place, the workers are nice, but the manager or owner whatever he is, is a jerk, please whatever you do, don't stay here, you will regret it for the rest of your life.........

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this review, May 7, 2013
We accommodate many guests each evening, and at this hotel, we strive to provide the best customer service possible to our guests at all times. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology.

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I would like you to give us another chance by staying with us again during your next visit to this area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Magnolia Manor

Property: Best Western Magnolia Manor
Address: 234 Lobdell Hwy S, Port Allen, LA 70767-4119 (Formerly BEST WESTERN Magnolia Manor)
Phone Number:
Location: United States > Louisiana > Port Allen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Port Allen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Magnolia Manor 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Port Allen
Port Allen Best Western

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