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Jetwing Warwick Gardens
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Reviews (296)
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Reviewed October 20, 2013

It is a wonderful boutique hotel with only 5 rooms located at the top of the mountains with an astonishing view. This hotel is more like home with a personalized service where we had the option to cook our own food and relax as if we are home. I woke up early in the morning to watch the sunrise which cannot be expressed by words, It is truly like heaven on earth, i will surely visit again and extend my stay.

Room Tip: No Swimming Pool and No SPA
  • Stayed: October 2013, traveled with family
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Thank Carine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this reviewResponded November 26, 2013

Dear Guest,

We extend our sincere appreciation for your wonderful observations on your recent visit to Jetwing Warwick Gardens. Your compliments will be shared among the team and they will be pleased that they made your stay enjoyable.

We do hope to serve you at our little piece of “heaven on earth” on your next visit.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

This amazing piece of colonial history offers a truly special experience.

Complete with hidden rooms and old world decor our stay at Warwick Gardens was lovely. We are a family of six and spent two nights in the homely yet king-like hotel!

Located off the beaten track, the property overlooks tea plantations and villages in the stunning hills.

The staff were warm and friendly from the house keeper to the chef and we had some of our best meals in Sri Lanka sitting under the beautiful chandler in the dining room.

Stayed: October 2013, traveled with family
Thank GeePea11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this reviewResponded November 26, 2013

Dear Guest,

Thank you for taking your valuable time to post a wonderful review on Trip Advisor. Your compliments will be shared among the team and they will be pleased that they made your stay so wonderful. We are delighted that you appreciated the concept of the property and the homely tranquility it has to offer.

Hoping to serve you again at Jetwing Warwick Gardens on your next visit to Nuwara Eliya.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2013

Given Jetwings' Lighthouse Hotel in Galle (a Geoffrey Bawa designed hotel you'll find in every 'funky hotels of the world' coffee table book going - sadly, they fail to show its faded beauty, awful maintenance and the never less than disgusting food in the otherwise glorious Cinnamon Room) was the site of the Worst Meal Of My Life, I was a little hesitant booking the Warwick Gardens. On paper it looked stunning - C19th planter's house restored check, different out of the way experience check, uniquely stylish way to spend a Nuwara Eliya night check.

But still there was a niggle. What if it were, you know, just not very good after all that? What if the TripAdvisor reviews were all so starry-eyed at the splendour of the place they missed the things that make somewhere truly special, not just decoratively exceptional?

It's glorious.

As far as I understood the story told me by the house's factotum as we stood on the lawn looking out over the mountains (there is a guest-facing staff of three, said factotum, a housekeeper and a chef), a Scottish planter by the unlikely name of Lemon (we tried looking up Lennon, but both come up blank) built his home from home here up in the temperate hills of Nuwara Eliya in the 1880s. He thrived here, with a massive estate of some 100,000 acres. The family stayed until 1940, selling up to a Sri Lankan chap by the name of Fernandes and he ran the estate until the nationalisations of 1971-2. This was a black period in Sri Lankan history, when the government took to its own any and all plantations over 50 acres, particularly focusing on foreign-owned estates but, it seems, even Sri Lankans weren't safe. His kingdom reduced to 50 acres, Fernandes had a heart attack and died of grief. Thirty years later, the house - a ruined shell in the hills - was discovered by Jetwings' chairman, Hiran Kooray and he, his wife and architect Channa Daswatte took to restoring the house to its original glory. Every bit of woodwork is new, the furnishings, fixtures and fittings all selected tastefully to recreate the glory of that Highlands in a foreign land the original owner had set out to create in the middle of his lush plantation.

The result is a very special small hotel indeed. Five rooms, two dining rooms (the formal dining room with a ten-seat table and the pantry with a smaller table) and a drawing room and study form the downstairs. Upstairs there's a ceiling-high tapestry on the dogleg of the stairs and then a landing leading to the rooms. Behind the tapestry is a secret staircase to the glorious 'White Room' - originally called the Netherleigh room. This is where we stayed - a minimalistically stylish room with an equally stylish bathroom attached to it, complete with walk-in shower and claw-footed bath. Book this room. Just do it. The views out over the stepped lawn and peaks beyond alone are worth it.

Dinner consists of no menu. What sort of thing do you like? Sri Lankan? European? Chicken? Fish? What floats your boat? We plumped for Sri Lankan and settled down for drinks in the living room. A long while later we wandered over to the dining table and enjoyed a meal of rare finesse, a chicken curry, vegetable curry, dal and string hoppers together with a spiced coconut samble were subtle, spicy and served piping hot. A dessert of set yoghurt and a traditional Sri Lankan set pudding followed by coffee (from the estate's own plantation) and a battering, flashing thunderstorm whipped up almost to order.

The night-time is noisy. All sorts of things bump, croak and caw through the dark hours. And it's majestic.

Breakfast the next morning was an omelette and, for my part, bacon, sausages and eggs. With toast, home made (from the 30 acres of estate remaining to the house) preserves and more of that excellent coffee. Then a walk around the grounds, fresh from the night's rain, the streams muddy with the night's run-off.

The staff are knowledgeable, charming and couldn't do more to help. The water in the bathroom is hit and miss - really not consistent with the rest of the experience on offer. There's nothing quite like standing, freezing and covered in suds waiting for the other room to turn off the tap to make you count quite how much you're paying for your room.

But the road up to the hotel is nothing short of iniquitous. It's a horror, potholed and rutted, steep and hair-pin bended, it's an alarming experience if you're travelling in anything larger than a tuk-tuk. They assure me Jetwings' coaches make it up there, but the jury's out.

This is a special hotel made special by its staff. I have no hesitation recommending it heartily.

Room Tip: The White Room is worth the premium. The journey from the Ambewela Dairy Farm is worth avoiding - take the other road. And don't look down as you drive the last few hundred bumpy, precipitous metres to the hotel.
  • Stayed: October 2013, traveled as a couple
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Thank AlexanderMcNabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this reviewResponded November 26, 2013

Dear Guest,

Our sincere compliments from the ‘Glorious house” in Nuwara Eliya for the incredibly comprehensive review of our little property in the hills. We are thrilled that you had such a brilliant time at Jetwing Warwick Gardens and grateful to your kind and detailed review posted on Trip Advisor, which will definitely boost the morale of our team and for our potential valued guests. We will definitely try to rectify the issue with the hot water and we truly apologize for the inconvenience.

We will ensure that your next stay at Jetwing Warwick Gardens is even more memorable. Until then we wish you all the best.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Going there is not a bit easy especially we lost our way but I can say that the trip was worth it, its like relieving all your stress when you saw the spectacular view. We arrived the hotel with a warm welcome by the staff. The place is more like a home with a very personalized service. especially Saman which is always there attentive to our needs. Food is in good taste. The entire stay was indeed relaxing, comfortable we are enjoying our stay and be back in the future. A nice place for honeymooners.

  • Stayed: September 2013, traveled with friends
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Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this reviewResponded November 26, 2013

Dear Guest,

We really appreciate your lovely review posted on Trip Advisor, which gives us lot of encouragement to drive our service standards towards maximized satisfaction for all our guests.

It was an absolute pleasure having you stay with us and we hope to see you soon.

Sincerely,

Upul Leukebandara
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Location - the location of the hotel is absolutely divine. cannot describe it in words. the view of the valley, the greenery, the clouds and the sunrise is like paradise on earth.
Hotel - takes you back to the 19th or early 20th century. 5 lovely rooms and very homely feel.
Service - homely and caring.
Food - homely, fresh and made to your liking.
Other comments - The access road is a little difficult for some and the journey is a bit long. Having said that, on reaching the property, it is one of the best.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank NVYAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jetwinghotels, General Manager at Jetwing Warwick Gardens, responded to this reviewResponded November 26, 2013

Dear Guest,

It was a pleasure reading your lovely recommendations of our “Heaven in the Hills”. We will share your wonderful thoughts with our team and they will be thoroughly encouraged.

Once again thanking you and waiting to serve you soon in the near future.

Sincerely,

Upul Leukebandara
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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