Three of us chose this place because it had a real diner feel to the outside and I was looking forward to seeing if the theme carried. We were delighted to see a 50's diner replicated, minus some decoration. It was nostalgic to have the girls dressed to suit the era.
Service for beverages was prompt and our order was placed when she brought drinks to the table. For the three of us we ordered what we consider simple to prepare meals, or what should have been quick and easy to prepare. Our order consisted of (husband)burger/fries: (daughter) rice/beans: (myself) 2 chicken wings/baked potato. As the waitress headed back to the kitchen she stopped to take another table of two's order. That table received their meal and as we watched them eat and the waitress clear another table she told us that the chicken is made to order so it shouldn't be too much longer. The table of two whose order was submitted as the same time as ours was finished their meal when the waitress told us again that the chicken was being made to order. I was getting impatient as I'm absolutely positive I watched the table of 2 eat chicken. We continued to wait. We placed our order at 3:20pm (daughter received a text on her phone just afterwards) and when I saw that some people who had come in quite some time after us were served chicken dinners I told my husband and daughter that we were going. It was 3:50 which was 1/2 an hour's wait for 2 pieces of chicken that were being made to order????
Needless to say we went up to the till to pay for our drinks....got some stunned silence....then some excuses about the chicken being made to order again....no apologies offered but 2 beverages were given at no cost. I'm sure this is a one off, but it sucks when it happens to you. Even in fine dining you don't wait 1/2 an hour for your order. They obviously knew we were waiting if the waitress was telling us it wouldn't be much longer. If there was a problem with the chicken wings why not just come and tell the customer and suggest something else?
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