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“GREAT STAY GREAT LOCATION”

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Candlewood Suites New Iberia
Ranked #6 of 12 Hotels in New Iberia
Certificate of Excellence
Birmingham
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“GREAT STAY GREAT LOCATION”
Reviewed March 18, 2013

Love the hotel and the staff. I have come to love everything about Candlewood suites from the regular sized fridge to the popcorn provided in the microwave. I was in New Iberia, LA for a funeral and Candlewood is on a great strip for fast food and family restaurant's. As usual the time in the room was enjoyed with movies from the front desk as well as a comfortable chair to watch them in.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tamya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites1, Director of Sales at Candlewood Suites New Iberia, responded to this review, April 5, 2013
Thank you for your detailed review regarding your experience. I truly appreciate your feedback regarding your recent stay. Thank you so much for your kind words and ratings! If you need anything please don't hesitate to ask. We appreciate you choosing to stay with us.


Khanxay Philavong Simmons
Director Of Sales
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81 reviews from our community

Traveler rating
    41
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    5
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
Reviewed February 7, 2013

Always liked the chain until this place. I understand the long term once a week cleaning of the rooms but after 11 days and 2 requests the room was poorly cleaned (no attempt to clean or vaccum the floors) and items in the kitchen (soap towels ect...) were not replaced. No pride in performing good work. Same complaint from other workers that are staying here. Disappointed.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maurice09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites1, General Manager at Candlewood Suites New Iberia, responded to this review, February 15, 2013
Thank you for sharing your concerns regarding your previous stay. We appreciate your feedback, as it allows us the opportunity to improve our services. We are happy to say that we have improved on our service recovery efforts in our Houskeeping departmet.
Again thank you for taking the time to share your experiences, and for giving us the opportunity to improve our product.

Pam D. Broussard
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WAYNESVILLE
Level 1 Contributor
4 reviews
Reviewed December 9, 2012

Although the Candlewood Suites is just one room, it has all the facilities of a two room suite for less money. The kitchen area has a refrig/freezer, stove top, microwave, toaster as well as pots/pans, dishes, utensils. There is plenty of space for the kitchen, bed, recliner, flat screen Tv and a desk. The sheets and towels were a good quality. We also stayed at this chain in Vicksburg, MS. It was not quite as well appointed but certainly served its purpose. These hotels have coupons in the booklets found at state Visitors Centers.

Room Tip: Ask to see it first!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank CYNTHIA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CandlewoodSuites1, Director of Sales at Candlewood Suites New Iberia, responded to this review, January 23, 2013
Thank you for taking the time to share your feedback with us. Though we are pleased that you enjoyed the hotel, we do offer different room types upon availability. We try to meet the expectations of each of our valued guests. Candlewood Suites hotel is built for extended stay guests with spacious suites with fully equipped kitchens and signature amenities to make life on the road a little easier. We always keep tourist booklets around for our guests to consider visiting, with any coupons available to give out. Thank you for choosing to stay with us. We hope to see you again on a future stay.

Khanxay Philavong Simmons
Director Of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
2 reviews
Reviewed October 11, 2012

great service from check in on. i celebrated my 65th birthday while at the hotel. when they found out it was my birthday they delivered me a small gift and card. this was well beyond the call of duty.

room was clean, and hotel has free washer and dryer.

Very pleased with the hotel and its staff.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti H, Director of Sales at Candlewood Suites New Iberia, responded to this review, October 15, 2012
Thank you so much for your kind words and "five bullet" rating!! We're glad to have been a small part of your milestone birthday celebration and look forward to your return the next time business or pleasure brings you our way.
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Vancouver, Canada
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 24, 2012

This is a standard chain "suite" hotel. It is located on a commercial strip in close driving distance to local attractions, New Iberia's "downtown", and freeways. There are various chain restaurants and fast food joints close by (even within walking distance, though you'd be walking along the highway). It is literally across the street from the local tourism information building.

We stayed at the hotel for one night, having booked online earlier that day. Not surprisingly for a suite hotel it seems to be a favorite of out-of-town oil and construction workers. There is a lot of free parking. The front desk staff was not very effusive but they were competent and efficient.

The room was a small suite (well stocked kitchenette, large bathroom, recliner chair). It was quiet, clean and modern, and overall it was comfortable. Some (minor) complaints about our particular room: the handle for the recliner chair was broken, so reclining was difficult; the "free wifi" only worked in the lobby, so no wifi in our room (probably a weak signal that could be fixed with a couple of cheap repeaters); only one side of the bed had a bedside table. These are all very minor annoyances, and they didn't really affect our stay in this hotel.

For the price and the location I'd stay here again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank StocktonToMalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti H, Director of Sales at Candlewood Suites New Iberia, responded to this review, August 30, 2012
Thank you for your kind comments and suggestions.
Yes, as Iberia parish's only designed and built extended stay hotel, our property is very popular with working crews. They find our rooms and our extended stay amenities just what they need when away from home for several days/weeks/months at a time.
To address your comments, we're very sorry that you found only one bedside table inadequate, but please know that the furnishings in our rooms are dictated by Candlewood Suites brand standards set by Intercontinental Hotels Group (IHG) and out of our individual property management's control. And we will certainly check on the broken recliner handle! Little things COUNT!!
Also, we'll double check all of our internet equipment and make sure that everything functions as it should. We do operate several repeaters on each floor. However, when our hotel is very busy, and since bandwidth is shared, signals will be weaker when more people are trying to use the service at the same time. As required by our Candlewood Suites brand standards, our hotel does subscribe to highest bandwidth offered via our internet service provider.
We're happy that you won't let these issues stand in the way of staying with us next time and thank you, again, for your kind comments and helping us address the issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 27, 2012

This Candlewood was newer, and as nice as these used to be when they first opened years ago. The staff was awesome. I'm not used to Candlewood having a pool, so that was a bonus. No complaints, and I would stay here, even if my business was going to be in Lafayette.

  • Stayed July 2012, traveled on business
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Helpful?
Thank sezzmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti H, Director of Sales at Candlewood Suites New Iberia, responded to this review, July 31, 2012
Oh, my! Thank you so much for the wonderful words! We are finding folks who have business, particularly on the southeastern side of Lafayette, are staying with us here in New Iberia to save "fighting the lights" and city traffic. Glad we're your preferred hotel in our neck of the woods.
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WY
Level 6 Contributor
138 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 11, 2012

This hotel was wonderful! We had never heard of this chain before checking online for one in this area. The rates are extremely reasonable and has everything you need for a long stay. The rooms are big, with nice big bathrooms, very comfortable beds, and a wonderful user friendly kitchenette. The kitchen has a full size fridge w/ freezer, dishwasher, microwave and 2 burner cooktop and is completely stocked with dishes, silverware, coffee maker, pots and even a toaster. With Wal-Mart not too far away, it was easy to buy groceries and snacks and we prepared breakfast every morning. This hotel also has a laundry room that has big front loading washers and dryers that are FREE to use for the guests!!( A big plus when we were traveling for 2 weeks!) Also, this hotel has a pool, which not all of them do. It is small, but it was great for the kids. All of the hotels in this chain are pet friendly, with different deposits and conditions. You will have to call to get specifics. The only thing this hotel does not have is a restaurant, but that is the beauty of the kitchen in your room. You can cook and save money. This hotel is fairly new, and looks it. Staff was very helpful, and there is even a serve yourself buffet once a week in the lobby. (The week we stayed, it was spagetti night, with salad, fruit, rolls and ice cream!!!) If you are traveling with kids, even if you don't want to do a lot of cooking, it is still a great place to stay- for a night or a month!

Room Tip: If you don't need 2 beds, a 1 queen is a very nice room, but even with 2 beds, the rooms are ver...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelinggrandmaWy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marti H, Director of Sales at Candlewood Suites New Iberia, responded to this review, June 12, 2012
We're "bustin' buttons" down here in New Iberia because we're so proud of this review and 5-star rating!!! Thank you so much "travelinggrandmaWy"! It's encouraging to know that we're providing the kind of accommodations and services that you need for your trip.... and look forward to your return the next time you and your family are in our area.
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Additional Information about Candlewood Suites New Iberia

Property: Candlewood Suites New Iberia
Address: 2600 Highway 14, New Iberia, LA 70560-8395
Phone Number:
Location: United States > Louisiana > New Iberia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in New Iberia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites New Iberia 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Enjoy New Iberia Hotel's Terrific Service & Perks. Candlewood Suites New Iberia-Avery Island Hotel is located off the 49/90 corridor with easy access to the city's top attractions and major businesses. This unique bayou area has a rich history in the rice, oil and sugar cane industries in and around New Iberia, LA, and lodging at the Candlewood Suites New Iberia hotel is a great way to explore it all. ... more   less 
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Also Known As:
Candlewood Suites New Iberia Hotel New Iberia

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