I had booked a room for two nights, a month in advance, while visiting Natchitoches due to the All-Stars Baseball State Playoffs. I had requested a 1st floor room by the pool. When I arrived I had been placed on the 2nd floor, but the clerk accommodated me by placing me on the 1st level by the pool. When I opened the door to the room, there was a strong musky odor that hit you in the face. The carpet was dirty and parts of the acoustic ceiling was falling down onto the beds. The air conditioning did not blow cold and the tub and sink was dirty. I had as always brought my Lysol and bleach to clean before we used the room but I first went to inform the clerk that the air was not working...only blowing hot air. I lady came to look at the air unit and it worked for about 5 minutes. I had began cleaning the room during the time the air was working and found mold in the refrigerator and when I pulled the covers back on the bed to Lysol all mattresses and covers...I found tiny black BUGS on the sheets and crevices of the mattresses. I got my family out immediately and went to tell the Clerk what I had found. The clerk stated she would move me to another room and I gave her the key and told her that we would not be staying and not to charge my credit card. While at the front desk dealing with this issue there were three other individuals who came up and said they were leaving due to their rooms not being clean and that they had BUGS in their beds as well. Two days later I found out that the hotel had charged my credit card for the two nights, even though I was only there a total of about 15 minutes. Now, still today 7/19/2011...two weeks later, I am still arguing with the owner to refund my credit card due to me not staying in the room because of the health hazards. The owner stated that he was going by the house cleaning reports which states that someone was in the room for two days. I am now faxing over proof from another hotel showing that I stayed there and I hope this clears up this issue. I would never recommend this hotel to anyone....EVER. This is the worst rooms and service that I have ever experienced.
- Official Description (provided by the hotel):
- Each room is equipped with free high-speed internet, microwave, mini-fridge, coffeemaker, cable TV, hairdryer, iron and ironing board,and free local calls. We offer hot coffee, and continental breakfast. We also provide on-site guest laundry facility. Pets are also welcome for a non-refundable charge of $25 each pet. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Hotel Natchitoches