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“Hot, hot, hot”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 15 Hotels in Monroe
Reviewed June 10, 2013

This hotel is hot and not in the good way!

I made reservations by phone, like other reviewers have said, I also was not informed of the remodel while making my reservations. After booking the hotel I got on trip advisor and found out from the reviews. I called back and I was assured that the remodel was finished in the main areas of the hotel and in the rooms. They said the floors were being tiled in some parts of the hotel but that it was mostly finished. That was not the truth! There were boxes of tile along the halls and in the breakfast area. It was dusty and dirty from all the remodeling being done. Also I wouldn't consider what they are doing a full remodel! We were shocked to get into our room and see a microwave that had to be old because it still had the turn dial, not digital! It looks as if they have replaced flooring and painted and put the old furniture back in the rooms! Our room was not cleaned well but it was clean enough to sleep in for the night. The breakfast area was so hot we were sweating while eating breakfast and we ended up taking it up to the room just so we could cool down a bit. The halls and elevator are also hot! The air conditioning appeared to be broken. I would honestly recommend finding some other hotel to stay at while visiting here!

On a side note, the Hamton next to this hotel looks as if it was an old motel 6...doors on the outside and everything. I had never seen a Hampton with doors on the outside.

  • Stayed: June 2013, traveled with family
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Thank BigBransonLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded June 14, 2013

Dear BigBransonLover,

We appreciate you taking the time to give us your feedback for the Comfort Suites of Monroe, LA. We regret that your stay was not as comfortable as you had expected it to be. As mentioned in your review, we are still currently finishing up a full remodel. We understand that it can be difficult, but we are looking forward to the finished product very soon. Unfortunately, we cannot rush such a tedious process. We reassure you that all furniture and fixtures will be brand new by completion.

Also, regarding your side note, the Hampton Inn is a separate property from the Comfort Suites. However, although it is an older property, it recently won the Certificate of Excellence from TripAdvisor.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 - 103 of 156 reviews

Reviewed April 8, 2013

This hotel was in renovations but was very nice, and clean. Staff was friendly and helpful. I loved the fact that they had rooms that could fit my family of 6 instead of having to get two rooms like at most hotels. Continental breakfast, and happy hour with cocktails and snacks. Location is easy to get to and close to shopping and restaurants.
Would stay here again!

  • Stayed: March 2013, traveled with family
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3  Thank Laurie4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded April 17, 2013

Dear Laurie4kids,

Thank you for taking the time to write a review for the Comfort Suites of Monroe, LA! We truly appreciate your feedback and were thrilled to hear that you enjoyed your stay with us. We know how important it is to make sure your family is comfortable and taken care of while traveling and were honored that you chose our hotel during your visit!

We hope we have another opportunity to serve you in the future once our renovations are complete! Thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

We stayed on the 2nd floor and it was very obvious renovations were ongoing. Wallpaper was off the walls, carpet absent in hallways, rolling scaffolds lined the halls with plaster & paint cans on them. Internet connection was fast & easy. Breakfast was adequate. Room was clean & spacious; mattress was very comfortable. Location was convenient just off I-20.

Room Tip: Call first to be sure renovations are completed.
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank Jerre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded April 17, 2013

Dear Jerre G,

Thank you for taking the time to share your feedback about the Comfort Suites of Monroe, LA. We apologize for the inconvenience our renovations caused you during your stay with us. We are undergoing major changes to improve and update our property! We were happy to hear that you were satisfied with the internet, breakfast, guest room, and location.

We hope we have another opportunity to serve you in the future once our renovations are complete! Thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

The hotel is just off I-20 in a quiet area, The people were very nice and the rooms which were recently renovated were clean and well appointed. The lobby/ breakfast area was very appealing. Breakfast was great. I would recommend this hotel.

Room Tip: If you like Chinese food, one exit east on I-20 is Pecanland Mall Dr. Drive on the service road past...
See more room tips
  • Stayed: February 2013, traveled as a couple
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2  Thank Impalajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded March 6, 2013

Dear Impalajohn,

Thank you for taking the time to review the Comfort Suites of Monroe, LA! We were thrilled to hear that you enjoyed your stay with us and we truly appreciate your kind comments about our hotel, our staff, and our breakfast. We certainly hope to serve you again when your future travels bring you back to the Monroe area!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

I stayed at this property several years ago and remember it being better. There is renovation going on but that is not an excuse for not servicing my room, being in a smoke free room that had been smoked in, and generally just not feeling clean. I paid $96 per night for a $60 experience. If you are like me and frequent Choice Hotels properties then go on down the interstate to West Monroe and try that Comfort Suites.

  • Stayed: January 2013, traveled on business
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Thank RegularTraveler_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded February 4, 2013

Dear RegularTraveler_13,

Thank you for sharing your feedback about the Comfort Suites of Monroe, LA. We regret that you were disappointed with your stay at our hotel and apologize for the inconveniences caused to you. We understand there is nothing more important than being relaxed and having a clean, comfortable place to stay in your home away from home. Your comments and concerns will be shared with management and the staff so that we can improve for the future.

We send you our sincerest apologies and hope that you will give us another chance should your travels bring you back to the area.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

I was going to get pecans in MLU and decided to stay overnight here. Smoke free rooms are a plus since a lot of Truckers stay here. Service very good but food is limited to carry-out pizza and Chinese. The Pecanland Mall is nearby and cab is $10 each way. Had the coffee and danish in the morning and left with a USA Today. MLU Airport has been updated with Jetways and a cool Louisiana Zydeco bar so enjoy 2 hrs. before your flight.

  • Stayed: December 2012, traveled with family
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Thank twoandfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded January 24, 2013

Dear twoandfro,

Thank you for reviewing the Comfort Suites of Monroe, LA! We were pleased to hear that you were satisfied with our smoke-free rooms and that you were able to enjoy a coffee and danish for breakfast. Should your travels bring you back to the Monroe area, our front desk agents would be more than happy to provide you with various dining options in the area.

We understand how important it is to feel relaxed when you are away from home. We thank you for choosing our hotel and hope to see you again!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012 via mobile

This hotel is what I expected in a Comfort Suites. The lobby was recently renovated and is beautiful. Some rooms are also being updated.

Rooms were clean and featured all the basic amenities. Close to the interstate.

  • Stayed: December 2012
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1  Thank A1_Daddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Comfort Suites, responded to this reviewResponded December 17, 2012

Thank you for taking your valuable time to write a review on TripAdvisor regarding your recent stay at the Comfort Suites of Monroe, LA. Our entire team strive to provide our guests with the best possible service and amenities. It is always nice when someone recognizes their efforts.
We sincerely hope you will return to our hotel in the future.

Thank you again!

Janie Russ,
Directo of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1401 Martin Luther King Jr. Drive, Monroe, LA 71202
Location: United States > Louisiana > Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Monroe
Price Range: $83 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Comfort Suites of Monroe has completed its over $500,000 renovation. Our guest suites, public areas are all "new". We are an interior corridor all suite hotel at a great location, centrally located near major businesses, local attractions, shopping, and dining. A few of our services include complimentary hot breakfast, free Wi-Fi in all areas and guest suites, micro-fridge in each guest room, indoor fitness center. We consider it an honor to serve as the "Hotel of Choice" for travelers to Northeast Louisiana. ... more   less 
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Also Known As:
Comfort Hotel Monroe
Comfort Suites Monroe
Monroe Comfort Suites

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