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“Clean & Comfortable”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 14 Hotels in Monroe
Reviewed January 31, 2012

The front desk staff is excellent, professional and courteous. The room was large, well appointed and clean. A good variety was provided for the continental breakfast. Short stay, just overnight
We would stay again.

  • Stayed: January 2012, traveled as a couple
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Thank trina53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded February 9, 2012

Dear trina53,

Thank you for taking the time to review the Comfort Suites of Monroe, LA! We truly appreciate your kind comments regarding the staff, cleanliness, and breakfast selections. We are always delighted when our guests have a comfortable stay and are satisfied with our hotel.

We hope to see you again in the future!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (150)
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107 - 113 of 150 reviews

Reviewed January 30, 2012

Rooms were clean, food was good, exercise room clean & lobby computer accessible. Did not try the pool. There was a strange odor in our room, but assume it was chemical cleaner based vs. mold, etc. Overall good stay and staff was friendly. Would stay again. Great value for the price.

  • Stayed: December 2011, traveled with friends
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Thank AnitaRoadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded February 9, 2012

Dear AnitaRoadee,

Thank you for taking the time to review the Comfort Suites of Monroe, LA! We appreciate your kind comments regarding the cleanliness and service of our hotel. I would like to apologize for the odor in your room and any inconvenience it may have caused you during your stay. We strive to ensure each guest room is comfortable and meets our guests expectations.

We certainly hope to see you again in the future!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2011

We spent thanksgiving in Monroe and tried aout this hotel. It ahd a nice workout room. It was clean and room was a nice size. The bed was ok... I prefer a little firmer, but all in all a good experience for the money.

  • Stayed: November 2011, traveled with family
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Thank JFrancesShreveport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded December 8, 2011

Dear JFrancesShreveport,

Thank you for taking the time to review the Comfort Suites of Monroe, LA. We understand that it can be difficult to spend a holiday away from home and were pleased to see that you had an overall good experience at our hotel. We hope you had a wonderful Thanksgiving and wish you a safe and joyous holiday season!

We look forward to seeing you again in the future!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2011

Outstanding staff with a cheerful, friendly attitude and true pride in serving their property. From the front desk, to the breakfast staff and cleaning staff, this is a well-managed nice Comfort Suites. I had a great stay here, starting with a nice glass of wine at the manager's reception. Seriously, what hotels offer this nicety anymore?

Great night sleep in a perfectly nice room. So should you stay here or the Hampton right next door? I'm Hilton points gal so my first night was at the Hampton. Excellent staff there also (what is it about Monroe?!). Hampton is an outside access while the Comfort Inn is a traditional hotel. The highway noise and general noise was bothersome to me at the Hampton, while the Comfort Suites was very quiet. I was on 3rd floor at the Comfort and the air was working just great. Breakfast was very good at both hotels. My choice will be Comfort Suites in Monroe in future!

  • Stayed: October 2011, traveled on business
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2  Thank natcatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded October 9, 2011

Dear natcatz,

We were very pleased to learn that your recent stay with us was a satisfactory one. We strive to ensure that each guest has an experience that will keep them coming back in the future and are encouraged when our guests notice and appreciate our dedication. The Comfort Suites family is always proud to hear that our staff exceeded your expectations and that your experience with our room cleanliness and quality were enjoyable.

Thank you for taking the time to review the Comfort Suites of Monroe, Louisiana. We certainly hope to see you again in the future!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2011

We just recently stayed in this hotel and have never felt so unsafe. Upon exiting our car at midnight a guy approach us and started getting in our face. He saw our two kids and backed off.
My husband was charged 145.00 ( that price is with a gov. Discount) to stay in a room that smelled like stale smoke. There was a cricket hopping around and a bug in the light fixture. The tub had brown marks from who knows what.
Do yourself a favor and pass this up.

  • Stayed: September 2011
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1  Thank dolcezzaom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded September 4, 2011

Dear dolcezzaom,

Thank you for reviewing the Comfort Suites of Monroe, Louisiana. We regret that your experience at our hotel was not what you expected it to be. We value all feedback from our guests, both positive and negative, so that we can improve in the future.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: ------------------
Fax: ---------------

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2011

I've stayed at this hotel three times on business. Everyone is very pleasant and helpful. The air has been out in the upstairs hall all three stays, which makes the room harder to cool. Some of the appliances had some difficulty. I asked to have the microwave fixed...they brought one that works, but left the broken one. The receptacles are too worn and most plugs fall out of them. It's a smoke free hotel, but I always think it's better to have a smoking floor because the smoking areas are always right by the doors. There's a nice little pool and a good exercise room. Breakfast is nice with lots of variety.

Room Tip: The third floor hallway AC is broken and it is always very hot there. It makes it hard to cool the...
  • Stayed: August 2011, traveled on business
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1  Thank snurd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded September 4, 2011

Dear snurd3,

Thank you for taking the time to write a review for the Comfort Suites of Monroe, Louisiana. We appreciate the compliments on our staff and their efforts in trying to make our guests’ stay a comfortable and pleasant experience. We sincerely apologize for any inconvenience the air conditioner and microwave may have caused you and value your feedback in order to better ourselves for the future.

Sincerely,


Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: ----------------
Fax: ---------------

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2011

Nicely maintained hotel. Large rooms, good facilities, decent breakfast. Convenient to the I20. Lots of nearby fast food restaurants.

  • Stayed: August 2011, traveled with family
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1  Thank dfinkel78759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jruss12, Director of Sales at Comfort Suites, responded to this reviewResponded August 18, 2011

Dear dfinkel78759,

Thank you for reviewing the Comfort Suites of Monroe. We were thrilled to learn that you enjoyed your experience with our hotel. It is always a pleasure to know that we have met or exceeded guests' expectations. We hope to serve you again in the future!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1401 Martin Luther King Jr. Drive, Monroe, LA 71202
Phone Number:
Location: United States > Louisiana > Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Monroe
Price Range: $91 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Comfort Suites of Monroe has completed its over $500,000 renovation. Our guest suites, public areas are all "new". We are an interior corridor all suite hotel at a great location, centrally located near major businesses, local attractions, shopping, and dining. A few of our services include complimentary hot breakfast, free Wi-Fi in all areas and guest suites, micro-fridge in each guest room, indoor fitness center. We consider it an honor to serve as the "Hotel of Choice" for travelers to Northeast Louisiana. ... more   less 
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Also Known As:
Comfort Hotel Monroe
Comfort Suites Monroe
Monroe Comfort Suites

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