The worst front desk experience. I was travelling with family and pets.
Asked if they had rooms available. A: Yes
Asked if they allowed pets. A: Yes ---FOR A $75 PET FEE!!!!! I'm moving with the military so many hotels waive this fee for transferring military but not these folks. It was 101 degrees outside so I said ok.
Asked if they had 2 rooms avail for 2 adults, 3 children (11/7/3 yrs old) and they said the best option was to get a suite that was open with 2 bedrooms. GREAT! Then said they couldn't give a military discount. No biggie, I'd prefer a hotel that gave a you know what but I said ok. Price was only $159 and that was cheaper than most of the other places I'd stayed that week.
Then as she is booking me, the girl next to her had just reserved the same room for someone on the phone even though she was the one that recommended the 2 bedroom suite option!
Then they tried to offer me 2 single bed suites for the same price but not one total price. They actually thought I'd pay 159 for 2 suites!!!!! At that point I got my ID and credit card and left.
Decided to stay on the road and found another place to stay that had competent staff.
I was concerned to start with considering the interstate is only a hundred yards or so away and the ACTIVE railroad track is 1/4 mile away and add to this the mall.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com, Expedia, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly and getaroom.com so you can book your TownePlace Suites Monroe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.