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Residence Inn Monroe
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Reviews (127)
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All reviewsrailroad tracksthe sofa bedfeel like familyrental carchecked in quicklynext morningextended staybedroom suiteoatmealrestaurants and shoppingnight stayother guestsroad tripthe hotel is cleanstaff was very friendly and helpfula great place to stayjohnson
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86 - 91 of 127 reviews
Reviewed February 12, 2013

Stayed 3 nights on business and have to say, this was not the best experience. The staff is really nice, but they have their hands full making customers happy in a dated hotel. The hallways and rooms smell of age. My sink was clogged. The caulking around the tub was old and moldy. The wall paper was peeling off. The wi-fi was inconsistent. The gym is small but decent although they could use a full set of dumbbells, for some reason they have random sets up to only 30 pounds. But, despite all this, it was relatively clean thanks to the hard working staff. In need of major updates here to stay true to the Marriott name.

Stayed: February 2013, traveled on business
Thank Dc2011dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

Typically when in Monroe I stay at either the Hampton Inn or the TownPlace Suites. TownPlace was not available for this week long stay; therefore, I stayed at the Residence Inn because I wanted to do my own meals. I was working from 5am until 7pm. The staff was excellent. There breakfast area opened at 6am; however, I was leaving before that. Each morning as I got coffee the hostess was setting up the breakfast area and asked if I wanted anything to take with me. Never did; however, the gesture and greeting was appreciated. Never made it back in time for the reception in the evening. My studio was comfortable roomy and I could work from the desk and watch TV (a pet peeve of mine). The kitchenette had a full sized refridgerator and I prepared my meals each night. Overall a great experience that met my needs.

  • Stayed: December 2012, traveled on business
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Thank QuietmanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013 via mobile

I spend a good bit of time in hotels. This was my first time staying in a Residence Inn and I almost skipped them due to some of the reviews. Boy, am I glad that I didn't.
When I walked in the door, I was greeted warmly and checked in quickly. During that time, I had the chance to speak briefly with the manager. All my requests were granted. It appears that the rooms facing the railroad tracks are now maybe hearing impaired rooms (just a guess, based on observation of doorbells for those rooms). The room that I stayed in was facing towards the courtyard. I didn't hear any trains during my stay. The pillows were so comfortable and I slept great. There was a comment about the A/C being noisy. I found it quieter than the window (ptac) units that you Find in other hotels.
Their evening "social" is a meal. The food was great and the staff was courteous and helpful. Breakfast was amazing. Plenty of choices for those trying to eat healthy as well as those craving classic breakfast fare. I believe the lady that worked in the dining area is named Bebo. Unique name for a great hostess. She greeted me, made me feel like a special guest in her home.

Looking forward to returning there in a few months.

  • Stayed: January 2013
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

We booked the 2 br family suite for 1 week. Our stay was satisfactory but I left feeling like I wanted more, esp from a brand name like Marriot?

Some minor bugbears:

1) The sofa bed was not very comfortable, so request for a rollaway bed if you are staying for more than one night.

2) Slow water drainage...it was not very nice to be standing in dirty water while you're trying to get clean. Also, the water did not seem to get hot enough, just barely warm.

3) Room ventilation should be better, esp with a kitchen in the premises.

4) Please replace the flowers near the laundry room, there is fungus growing in the vase. Some things just cannot be unseen!

5) The fire alarm went off one night near midnight. I think there was only one hotel staff on duty that night, I wished there was better communication between the hotel and the guests because we were all unsure what to do. Some guests stayed in their room, some returned even before the fire dept arrived...I shudder to think about what if it had been a real emergency.


There were a lot of pluses though

1) Breakfast with Beba! She's lovely, helping you to get juice and waffles, making sure you have a good breakfast. The oatmeal is especially delicious!

2) Just across the carpark from Pecanland Mall. The place looks huge from the outside, but doesn't everything in America? Nice mall with good shopping, the old-fashioned carousel will keep kids entertained. We were there around Christmas so the traffic in the area was quite bad, it was great to be within walking distance of the only mall in Monroe.

3) The suite itself was large and nicely finished, soft linen, plenty of towels. Housekeeping did not come every day though, not sure if this was an oversight or their usual practice.

4) Yes, the hotel is right next to the train tracks, and the trains come by quite often and they are very very long BUT it was barely audible in the room. Unless you are the lightest of lightest sleepers, it really should not bother you.

Room Tip: Request for a rollaway bed instead of the sofa bed
Stayed: December 2012, traveled with family
Thank gumbokins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

There for a 4 night stay. Have corporate rate for company staff visiting area, and made a great choice. Nice rooms. Comfortable beds. Like the location. Breakfast service is outstanding, and Beba is an absolute gem. Everyone very nice here. Is around pretty heavy traffic and train tracks, but hear nothing. Nice pool and outdoor area, that even has a netted off basketball area. This place will see much repeat business from company staff and myself.

  • Stayed: October 2012, traveled on business
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Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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