The room was nice, no complaints at all. The problem was the service. The 1-800 number said she set up our reservation using our points and would email a confirmation. When we arrived, there were 7 people in line, one front desk person. When it was our turn, our reservation was NOT on points and she tried to charge us. Said she couldn't change it. Had to call 1-800 again, wait on hold very long. Keep in mind, it's 10:30 at night, everyone was very tired, so the timing to be understaffed and have no authority to make a change was poor timing, and unnecessary if La Quinta and that sites management had better planning. I do give some credit to MaunaLoa, the front desk clerk, because she remained calm and worked through us all as efficiently as could be done. Shame on you La Quinta for putting your staff in that predicament. I'd stay again because I did like the room and the location, and this was probably an 'off' night u stead of the norm. I hope!
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- Also Known As:
- La Quinta New Orleans Causeway - Metairie Hotel Metairie
- La Quinta Metairie
- Metairie La Quinta