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“Wear shoes.” 3 of 5 bubbles
Review of Holiday Inn Metairie New Orleans Airport

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Holiday Inn Metairie New Orleans Airport
Ranked #10 of 22 Hotels in Metairie
Certificate of Excellence
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wear shoes.”
3 of 5 bubbles Reviewed March 13, 2014 via mobile

My main complaint with this place is that the carpets in the rooms are filthy. Walk around the room barefoot, and then step into the shower and you will see dirty foot prints.

There is no parking for large vehicles as in buses. And this being a hotel booked by college athletic conferences, this is not good.

Breakfast is a bit pricey at $14.08 for the buffet and coffee. Have I told you what you can get for less than that at a Cracker Barrel? And the table legs were not level causing it to rock back and forth and constantly splash coffee from the cup and make a mess.

Next trip to this area, I think I'll go down the block to other hotels to stay.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank thgr8waldopepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, March 17, 2014
Dear thgr8waldopepper,
Thank you so much for taking the time to write a review about your recent stay with us. I am so sorry that your carpet was not clean and that the parking situation was not accomodating. I have addressed these issues with my staff to ensure we do a better job of meeting our guests needs. Again, I am so sorry that we did not meet your expecations and hope that you will give us another chance in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 reviews from our community

Traveler rating
    72
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    66
    16
    9
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Memphis, Tennessee
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed March 12, 2014 via mobile

We booked here bc everything else in town was booked. It is easy to find and you can get downtown quickly. Staff was nice but they failed to clean our room 2 days in a row. First day we just rolled w it but the second time we called the front desk. They remedied right away but we had to hang downstairs while they cleaned. The manager bought us 2 drinks and really tried to smooth it over. We were fine. Just seems weird. Room is small compared to newer built hotels but clean. Only issue is lack of lighting. The place is dark! Kids eat free!

Stayed March 2014
Helpful?
1 Thank MemCer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, March 17, 2014
Dear MemCer,
Thank you so much for staying with us and for taking the time to let us know how we are doing. It appears there were a few issues with your stay and I wanted to personally apologize for the trouble. I hope that your next visit to the area will bring back to our hotel so we can prove to you that we really want to make all our guests stays a wonderful experience.
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Arlington, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 7, 2014 via mobile

First 2 rooms they sent us to were occupied. Try walking in on someone at 230am. Not cool. Place smells like smoke and mildew. If it wasn't 230 in the morning, we'd go somewhere else. Can't wait to check out in a few hours and find something else. Stay away!!

Stayed March 2014, traveled with family
Helpful?
3 Thank Katherinemichele1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, March 17, 2014
Dear Katherinemichele1,
Wow, I am so sorry that you had to go through all this trouble just to get a room. If you don't mind, could you please give me a call at the hotel so that I can properly apologize for our mistakes. Thank you.
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Orlando
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 2, 2014 via mobile

I like the fact it was a surprisingly good hotel with clean rooms as well as a very helpful staff. It was close to everything as well. The only negative for the hotel was parking which was very difficult depending on the time of day.

Stayed March 2014, traveled as a couple
Helpful?
Thank coolguy350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, March 17, 2014
Dear coolguy350,
Happy Mardi Gras! Thank you for staying with us and for letting us know how we are doing. I am so sorry for the parking situation, but hope that it did not defer from you having a good time. Again, thank you for being our guest and we hope to see you agiain next year.
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St. Albert, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 11, 2014

Our family of five stayed one night in a double suite (two queen beds and a pullout couch in a separate room) pre-cruise. It is often difficult to find a hotel with one room that accommodates five people. The room was clean, large, small kitchenette... more than adequate! The hotel is an older building, but has been nicely upgraded.

We took the shuttle at the NOLA port the next day for $10 per person, all arranged by the hotel. Since we were a group of five, the pre-cruse stay package offered by the hotel was not economical for us, but you can still take the shuttle without booking the package. The shuttle was well worth it. It is only about a 15 minute ride and the streets by the port are very convoluted!

Our boat was delayed, so we had extra time in the morning. Maya at the front desk arranged for the hotel shuttle to take us to the shopping mall. She was so helpful!

Breakfast was not included with our room price at this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank capttap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 24, 2014
capttap,
Thank you for reviewing you stay with us at the Holiday Inn Metairie. Your review is so thorough and will defietly help guests make the decision to utilize our Crusie Service.
THANK YOU for recognizing Maya; she is very appreciative to you. Please visit with us again.
-Rick Engel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgewater, Colorado
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed February 10, 2014

I'm writing this review with mixed feelings. Possibly mold in the hotel--maybe (probably mildew), but was I imagining it from reading other's reviews previously? The bed was comfy. The gym was okay until they came and told me to stop jumping around. If that is a good location, then i guess it depends on what you are needing to be close to!

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AJfromCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 24, 2014
AJfromCO,
Thank you for reviewing your stay with us at Holiday Inn Metairie.
"Ok but not Great" just isn't ok with us, we strive to give every guest the perfect experience. I hope that you will visit with us again in the future, and let us earn your loyalty. If I can be of further assistance, please call at 504-373-5946.
-Rick Engel, General Manager
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 8, 2014 via mobile

My mom had surgery at Tulane and this was our "home away from home". Our second time to stay here related to medical appointments, testing. Staff is INCREDIBLE, facilities are older but maintained. We will NEVER stay anywhere else when in NOLA when it comes to Medical visits. We stay in a suite for an amazing price. It helps get the entire family comfortable while we are there! Thank you so much for always being so caring, Holiday Inn in Metairie!!

Stayed February 2014
Helpful?
Thank Ashklay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 24, 2014
Ashklay,
Thank you for reviewing your stay with us at the Holiday Inn Metairie. It is always a pleasure to hear such great praise from our guests. We are happy that you feel at home. We look forward to you staying with us again.
Rick Engel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Metairie New Orleans Airport

Property: Holiday Inn Metairie New Orleans Airport
Address: 2261 N. Causeway Blvd, Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
Official Description (provided by the hotel):
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie

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