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“Good Hotel if you need something in this location” 4 of 5 stars
Review of Holiday Inn Metairie New Orleans Airport

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Holiday Inn Metairie New Orleans Airport
Ranked #8 of 22 Hotels in Metairie
Certificate of Excellence
Houston, Texas
Level Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good Hotel if you need something in this location”
4 of 5 stars Reviewed September 28, 2013 via mobile

If you have to be in this area, it's a nice, clean hotel. The building itself is a bit dated, but has been nicely remodeled, so is fresh and new looking in most places. The entire staff is exceptionally friendly and helpful, even more so than at some much nicer places I've stayed; even the maintenance people were friendly and asked if we needed anything.
One tip is that it's hard to get in and out the front entrance at rush hour; use the rear driveway.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Madison W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, September 30, 2013
Madison W,
Thank you for reviewing your recent stay with us at the Holiday Inn Metairie.
I am happy to hear that our staff exceeded your expectations and were found friendly and helpful.
I hope that you will visit with us again.
_Rick Engel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
    72
    100
    62
    15
    5
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is older but definitely well kept. My family stayed at this hotel while I had surgery and was hospitalized at East Jefferson General Hospital. The staff gave us a medical discount, faxed papers to my doctor's office, and let us check out a day early because I had been discharged from the hospital before expected! Overall, it was a great experience!

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ashklay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, September 6, 2013
Ashklay,
Thank you for reviewing your recent with us at the Holiday Inn Metairie.
While we regret you had to leave us a day early we are extremely happy it was due to your improved health.
Thank you for mentioning the kindness of the staff , you've given us the best compliment we hope to receive, "Home away from Home".

Please come visit with us again soon,
Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 stars Reviewed September 2, 2013

Our Stay During My Wedding Weekend Was Divine. Great Group Rate, Clean Rooms And Friendly Staff. Two Thumbs Up. The Hotel is Located In A Great Area Close To Shopping, Restaurants And About 10 Mins From Downtown.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank buttaluvrmsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, September 4, 2013
buttaluvrmsu,
Thank you for your 5 dot review of your recent stay at the Holiday Inn Metairie.
Congratulations are your nuptials, we wish a lifetime of happiness.
Thank you for recognizing the cleanliness of the rooms and the friendliness of the staff. I will be happy to share your comment.

We hope to see you again.
-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammond, LA
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed August 25, 2013

Booked this room with a buddy of mine, had a fantasy football draft in Metairie and knew I would not want to drive home after. Location is a little strange, have to make a U-turn if not going correct way. Once you get there, check in was a breeze, lady at the counter was super nice, as I walked to elevator, passed 3 workers working and they all said hello and were polite.

Room was on 9th floor, the hall way up there had an odd smell to it. Room was open and had 2 queen beds as requested. Bathroom was nice and typical, A/C was very cold, pillows were good and comfy. Fridge in the room didn't get THAT cold, but it was cold enough to make the Gatorade i left in there cold enough when I stumbled back at 4am!!

No worries staying here, its work the money (I paid $90 for the night). Not sure how often I will need to stay in Metairie, since I lived 25 min away. But if ever I need to, I'm sure I could easily stay here again!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank David5131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, August 28, 2013
David5131,
Thank you for reviewing your recent stay with us at the Holiday Inn Metairie.
Thank you for recognizing the staff and the comfort of the rooms, I will be happy to share your comment with the team.
Hope that you will have the opportunity to stay with us again.
-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed August 7, 2013

We stayed in a family suite ($170) but the room was very old, fixtures were old and the service was very average. I would not stay here again. Customer service is mixed bag and depends on whom you talk to. However, this place is close to Airport and Lake Pontchantrain. It has a great restaurant also.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LathasLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, August 8, 2013
LathasLover,
Thank you for recent review of the Holiday Inn Metairie.
I am sorry to hear that you felt the level of Customer Service was hit or miss. We take pride that everyone receives 5 star Customer Service. I hope that you will give us another opportunity in the future.
Safe Travels,
Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
131 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 12, 2013

This one certainly lives up to its reviews here. I find the staff friendly and courteous. The room is nice sized but the shape might be a little strange. The bathroom is tiny. There are actually rooms with a great view of Downtown New Orleans (in the distance).

The first impression of the room was not good. The smell of the room is not that great - probably because of the high humidity there and I was missing the alarm clock. The AC system is the older kind.

The elevator is sort of small and shallow but they work fine and I did not experience any long wait.

The TV has a lot of channels! There are plenty of plubs on the lamps. The desk is sort of on the small side, the chair could not be raised high enough and I wish there would be another piece of furniture to put things on.

The bed is super comfortable - just the right amount of fluffiness and firmness for me. Boy, I am going to miss it.

There is a gumbo restaurant (Ron's) next door and it is definitely a place to visit.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Want2GoHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 15, 2013
Want2GoHome,

Thank you for reviewing your recent stay at the Holiday Inn Metairie. I am so happy to hear that your expectations were met. Thank you for the detailed comments, we can only get better with that knowledge.

We all hope that you will visit with us again soon.

- Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 12, 2013

I stay here every time that I visit my family in New Orleans and every time I drive to Texas since it is about half way from Georgia. Staff is very courteous and helpful. Rooms are clean, quite and comfortable. Convenient location; minutes from downtown and easy access to US 10. I will recommend this hotel to family and friends traveling thru the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jose A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 15, 2013
Remar17,

Thank you for reviewing the Holiday Inn Metairie.
You gave us the best compliment we hope to receive, "all the comforts of home". Our guests' comfort and happiness are our achievements. Thank you for recognizing our staff, I am happy to share your comments with them.

Please come visit with us again soon,
Correnne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Metairie New Orleans Airport

Property: Holiday Inn Metairie New Orleans Airport
Address: 2261 N Causeway Blvd, Metairie, LA 70001-1934
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
Official Description (provided by the hotel):
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie

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