our studio was very nicely decorated. the large desk area was very nice for computer access. the furnishings looked new and updated. we arrived late and noticed that there were no luggage racks. we did call for them and they were brought to our room from the next door property - the courtyard marriott in about 1/2 hour. (we were called several times during the process by several staff) it was late, and i just wanted the racks and not a bunch of calls.
the next day we did not receive maid service-- no towels, no sheets, no soap products, based on their cleaning policy of every several days. we were not familiar with this policy and had to request updates after a long day out of the room. i would recommend reading the small print on the various cards around the room. we never saw the notice. we checked in near 11 pm and were exhausted.
the next morning, i noted that the shower head was damaged and worked poorly in room 222. it was either very hot or very cold.
both my husband and i spoke with several staff and they did the best they could to help us. towels were stained.
i have also received a follow up call from the assistant general manager so they could improve their property. i think this property is trying to improve.
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- Also Known As:
- Residence Inn New Orleans Metairie Hotel Metairie
- Residence Inn Metairie
- Metairie Residence Inn