This hotel was beautiful, very nice rooms with very comfortable beds and nice granite counter tops in the bathroom. The rooms weren't that clean though, the phone was disgusting, with crusted food and lots of fingerprints on it. The tv stand was glass-topped and this was dirty and streaked.
The room was a good size, and well laid out.
Front desk staff: 1 of 5 was friendly with warm southern hospitality type attitude. the other 4 I interacted with had more of an 'i hate customers' type attitude. I arrived at the hotel early and asked about early check in, and i received a flat 'check in is 3pm' response, without even the pretense of checking the computer to see if they could accomodate me.
Room service was brisk and unfriendly on the phone and not much better in person. Food was seriously overpriced and over cooked. I ordered a glass a skim milk and was delivered a glass of 2% milk. I called them back to get the correct milk, and it took them 10-15 min to inform me that they were out of skim, and when the woman returned to refund me, she made a comment about how could you really taste the difference anyway.
The gym had 2 treadmills and a couple bikes and cross trainers, all quite new. They also had a bench and freeweights, but no weight machines, mats or exercise ball.
It seemed like maybe the manager was on vacation or something, as nothing in the gym had been refilled. There were dispensers for gym wipes and cups for the water cooler, but both were empty. There were also no gym towels, and the door to the pool was still locked at 9am. I guess someone forgot to open it. The gym was quite warm and humid, AC appeared to be broken.
I booked an 11am shuttle to the airport, one of the included services, and was waiting at 10:50am. The shuttle returned at 11:05am and the driver informed me that the departure time had been changed to 11:15am to accommodate some flight attendants. No one bothered to inform me of this, so I ended up wasting 25min waiting and had to rush at the airport (security at new orleans was crazy slow!
Overall, this hotel could be awesome if they just made some personel changes.
- Official Description (provided by the hotel):
- The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more less
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- Also Known As:
- Sheraton Metairie New Orleans Hotel Metairie
- Metairie Sheraton