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“Smallest Sleep Inn room especially for the price of $100 plus!”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #3 of 24 Hotels in Metairie
Certificate of Excellence
Reviewed April 28, 2014

We got off on the wrong foot here. Upon checking-in, we were told our credit card we used to reserve the room had already been charged in the morning. Apparently, they charge everyone’s credit card first thing each day. We wanted the room on a different card. They obliged us, issued a credit, and then charged the room to the appropriate card. In all my years as a Choice Privileges Member, no hotel has ever done that. They ask at the time of check-in which card would I like to use. As far as the room, it was the smallest room of any Sleep Inn that we have stayed in. It was clean, comfortable, and we had a pleasant night. The chair with ottoman was a nice touch. The hotel is located right at an I-10 Interchange and we heard lots of traffic noise, particularly several ambulances with sirens blaring. Parking area is very limited right at the hotel but they do have a dedicated extra parking lot across the street from the hotel. The breakfast area is tiny with limited seating. Very difficult to maneuver to obtain your breakfast selections. Food items were often replenished and provided us with a good start to the day. We would not stay here again.

  • Stayed: April 2014, traveled as a couple
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1  Thank BionicOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 30, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Cindy Bishop (CHA)
Assistant General Manager
Sleep Inn & Suites
504-887-5337

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388 - 394 of 586 reviews

Reviewed April 24, 2014

I am a frequent guest here. This hotel is the best value in Metairie. The rooms are always clean and comfortable, and the staff is always friendly and efficient. The location is excellent near numerous restaurants and shopping.

  • Stayed: April 2014, traveled solo
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1  Thank haywire8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 28, 2014

We are so happy to hear that our team could make your stay with us most memorable. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

Cindy Bishop
AGM

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Reviewed April 23, 2014

I stay at this hotel weekly, it is in a safe location. The staff is always pleasant. Rooms are always clean and comfortable. 3 years and no problems with their accommodations. Location is perfect for many different variety of restaurants. Pricing is always fair!

  • Stayed: April 2014, traveled on business
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1  Thank RayN0910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 28, 2014

To Our Valued Guest,
Thank you so much for the awesome review of our staff and hotel.We do want to make our guest feel like they are at their "Home Away From Home". And we love to make every guest stay memorable. We hope to see you again in the near future.

Thanks again for staying with The Sleep Inn & Suites of Metairie

Cindy Bishop
AGM

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Reviewed April 23, 2014

Every time my godson and I stay at Sleep Inn in Metairie, the staff are always awesome! Very helpful, courteous, and polite. They go out of their way to make our stay pleasant. I would highly recommend this hotel to everyone.

~James H

  • Stayed: April 2014, traveled with family
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1  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 28, 2014

To Our Valued Guest!
We are so happy to hear that our team could make your stay with us most memorable. Our rooms are very spacious and we are glad that we were accommodating to you and your family. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

CBishop
AGM

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Reviewed April 18, 2014

If I ever go back to NOLA I would for sure stay here again. Price and quality of hotel is a much better choice than most hotels in the area. We had a king bed, very comfortable. The room was very spacious and clean. Complimentary breakfast had a lot of variety and was kept clean and well stocked. Sausage, scrambled eggs, hard boiled eggs, apple and orange juice, bagels, toast, danish, apples, bananas, oatmeal, grits, make your own waffles. 24 hr coffee and cookies in the early evening. A nice seating area in the lobby with a computer and printer for guests use. Free Newspapers in the morning. Hotel is close to mall and many restaurants. Easy drive to French Quarter and other attractions.

  • Stayed: April 2014, traveled as a couple
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2  Thank pg211purple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 21, 2014

To Our Valued Guest!
We are so happy to hear that our team could make your stay with us most memorable. Our rooms are very spacious and we are glad that we were accommodating to you and your family. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

Cindy Bishop
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

The dead bolt lock did not work in our room and several light bulbs were burnt out. The hair dryer died on the second day. All of the above problems were addressed by the staff but it would be nice if the rooms were checked over before check in. The breakfast was the usual for this type of hotel, but everything was fresh and well stocked. I did enjoy the 24 hour coffee.

Room Tip: Make sure you use the Utica address for your GPS or you will be going in circles.
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  • Stayed: April 2014, traveled with friends
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1  Thank Lillian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 21, 2014

To our valued guest!
Thanks for your excellent review! We're so glad to hear everything went well and that all issues were quickly and satisfactorily addressed by our staff members.

We greatly appreciate your feedback and hope to see you again!

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Reviewed April 14, 2014

This hotel was very nice and clean. All the staff members were very nice as well. We stayed on the interstate side and did NOT have a problem with the noise at all. We played at Johnny Bright baseball park and we were within minutes of the field!

  • Stayed: April 2014, traveled with family
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1  Thank Christina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy B, Manager at Sleep Inn & Suites, responded to this reviewResponded April 21, 2014

To Our Valued Guest,
Thank you both from our team for the amazing review. We as a team strive for excellence for our guest and want to make your stay feel like you are at your "HOME AWAY FROM HOME”. We hope to see you on your next trip to New Orleans.

Cindy Bishop
AGM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 4601 Utica St, or 4601 North I-10 Service Road, Metairie, LA 70006-6519
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Family Hotel in Metairie
#1 Business Hotel in Metairie
#1 Best Value Hotel in Metairie
#1 Romantic Hotel in Metairie
Price Range: $79 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
If using a GPS system please put in 4601 Utica Street to get directly to us. ... more   less 
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Metairie
Sleep Inn Metairie
Metairie Sleep Inn

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