As a frequent traveler and as a Marriott Gold Elite holder, I have a reasonable expectation for a Marriott. This hotel failed at that. The room was reasonable in size and comfort and we did have a lake view (paid extra for it). The full beds were too small and a disappointment as I am used to queens or king sized. They were also stiff.
I stayed here for a business trip and was sorely disappointed with this hotel.
I agree with the inconvenience of securing a pool pass (other reviewer) by having to go downstairs and then back up to the pool (9th floor) and then you have to fill out a form from the front desk to turn in at the pool. My granddaughter and wife said the pool was limited and the three lounge chairs were extremely spartan and unclean.
We stayed for four days which was three too many. At no time was my wife or I greeted by front desk personnel. The first night I was there, I hung a breakfast request card on my door ordering breakfast to be delivered at 6:00-6:15. At 6:25, 5 minutes before I had to depart, I received a call from the front desk telling me they had problems and would not be able to get my breakfast.
The second morning. I called to have my car brought to the front by the valet. There was no answer. I then went to the front desk and there was no one there. I proceeded to the valet stand and no one there either. I went back in and waited 10 more minutes and still no one at the front desk. A guy, looking like he was checking out, was also impatiently waiting. We both signed and shrugged our shoulders. I yelled "Good morning." Still no luck. He went behind the front desk and opened the door and yelled in. Finally a staff person, looking irritated, came out but no acknowledgement and no apology forthcoming. I gave her the tag for my car (now 15 minutes after arriving at the front) and she proceeded to find a valet.
There is no shuttle and nothing nearby. You are next to the Causeway entrance and that is the extinct of the scenery.
My wife also noted the poor customer service attitudes. We debated on leaving several times to return to Le Pavillion in New Orleans which is the total opposite of this hotel. There the staff constantly acknowledge you and welcome you back when you return in the evening and in some cases returning after a month. I made the mistake in staying in Metairie instead of driving the extra distance to New Orleans downtown. That won't happen again.
We did discover a great Mediterranean restaurant a few blocks away called Zozos Cafe. What a wonderful cozy place with outstanding Med food.
- Official Description (provided by the hotel):
- Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more less
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- Also Known As:
- Marriott New Orleans Metairie At Lakeway Hotel Metairie
- Marriott Metairie
- Metairie Marriott