I made a reservation for my daughters 8th birthday to have about 25 ppl swim in the indoor pool since her birthday is in January. I explained when I made the reservation what my plan was and was told that it was fine. I called the hotel manager and told her my plans BC i read bad reviews about other bad experiences with the indoor pool. I was once again given the okay that my plan for the pool was fine. I check in and go with my guest to the pool and told sorry pool is closed BC it has 2 much chlorine in it when it was supposed to be a salt water pool. I got to front desk and told that I could go home and reschedule my stay after I have guest that drove over an hour to get there and spent 300 dollars on food cake and other activities for a slumber party with a few of the girls. Meanwhile my 8 year old is devastated crying her eyes out that this is the worst day of her life and worse birthday ever. So finally they compensate us if we stay. The kids could use the Jacuzzi so the girls get in but for an hour I was going up and back down getting vouchers for every 4 guest to be in the area so after things were finally right with the vouchers the girls got in the Jacuzzi for an hour. Hotel manager gave us the room for 99 bucks free kids breakfast buffet for 4 kids at the bistro restaurant located in hotel which by the way.Had crappy service. And a free movie rental. We tried to make due and make best of a bad situation but I will never stay here again. The next morning the girls wanted to play tennis which is located next to the pool and the lady at the desk made a call to the manager BC she basically did not want us n BC we had 5 kids. We brought our own tennis rackets and thank God BC their rackets looked like it was about to grow legs and crawl ewww. Kids played 20 minutes and I was so disgusted I checked out early. Oh and the only reason I did get the comps I did BC I asked. There was also another lady with a little girl in the same situation as we were. Never again. 9th floor fitness club where the pool is located the staff being so rude and snooty to my children is my main complaint. Meanwhile my child is heartbroken.
- Official Description (provided by the hotel):
- Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Marriott, Booking.com, Priceline, Travelocity, HotelQuickly, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott New Orleans Metairie At Lakeway Hotel Metairie
- Marriott Metairie
- Metairie Marriott