I like to be as positive as possible with all my reviews at the same time give readers an honest review... So lets start with the positives:
The hotel is beautiful from top to bottom. I read a review regarding the room not being up to par. We did not experience that at all. Room was large clean and spacious. The bed was almost too comfortable. I wish the bathroom was larger. Quite small for the room to be so large.
Kenneth, the front desk clerk (Usually in the a.m. shift) was fantastic! Very attentive, gave my husband and I great suggestions for 'good eats'. He had a constant smile on his face and the best part is he's very easy on the eyes (I hope my husband doesn't read this:) All jokes aside, Kenneth provides excellent service & is an asset to Marriott's team.
They have two gym facilities. The first is what you get at any hotel. It's typical. The second is 1st class. It has an indoor pool and jacuzzi that is very nice with a great view, A roof top track, basketball and tennis court (bring your own racquets). All the above is free to use but if you want to use the equipment in that gym ( treadmill, bike, weights, etc) it's going to cost you $10 per day.
They gentleman in velet parking are a hoot. Very funny guys with just the right mix of professionalism and fun. (*****There is a parking garage right across the walk way, you can park there for a fraction of the price)
There is a mall less than a mile away. Total winner!!!!!
Now the negatives:
We ate breakfast in the hotel restaurant (forgot the name) twice. The customer service was horrible...twice.
Our room was not serviced by housekeeping one of the days we were there. We have no idea what happend. We spoke to Kenneth at the front desk about it and we got a complementary breakfast.
There was massive construction going on outside the hotel. It begins at 5am during the weekday. This will make you want to check out and go to another hotel. It was awful!
Being Elite Members it was disappointing that we could never catch concierge open during our stay.
Although there were a few negatives I would absolutely stay here again. I won't be considering it until after the construction project is done.
FYI Marriot - That can devastate business!
- Official Description (provided by the hotel):
- Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Expedia, Travelocity, Hotwire and HotelQuickly so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott New Orleans Metairie At Lakeway Hotel Metairie
- Marriott Metairie
- Metairie Marriott