On checking in I found the staff very pleasant, my room was of a good size and clean, the free wifi was simple to access, the gym and pool facilities are very good, but some of the equipment could do with some attention, the steam room was out of order when I stayed but I'm sure it will be fixed soon... I had a meal in the bar, some of the staff could benefit from some Customer Care training, ( a member of staff shouted " is this your order love" from the doorway of the bar, me and my co-worker where the only ones in the room) the barman had to get the chef from the kitchen to show him where my order was on the till... All in all a good stay, breakfast was very good, but I noted a lot of male staff and not many female staff? Not that it made a deferents to the service just an observation...
- Official Description (provided by the hotel):
- The four-star Basingstoke Country Hotel is surrounded by mature woodland and provides a serene, relaxing setting for any holiday or special occasion. Just off the M3 yet surrounded by thatched cottage villages, it has 100 air-conditioned bedrooms, including 12 premium rooms and 9 deluxe room. It is an ideal base for exploring the cathedral cities of Winchester, Salisbury and Chichester and the unspoilt beauty and wild ponies of the New Forest. With attractive landscaped courtyards, Health & Leisure Club with indoor swimming pool, and Scures Brasserie restaurant serving local food, it's a great spot for relaxing after a day of sightseeing. ... more less
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- Also Known As:
- Barcelo Basingstoke
- Basingstoke Country Hotel