After spending the last three weekends in Hampton Inns with our basketball team, we thought this one was going to be the best of the bunch. The front lobby was the most beautiful I'd ever seen in a Hampton. That's where the good stopped!
I should have realized upon my arrival that things may not be what they seem. The girl on duty was apologizing to someone about the TV that didn't work. Well... When we got to our room, our TV didn't work either. I'm a very handy guy and after a few minutes working with it, I fixed the problem. Upon another return to our car we hear the clerk apologizing yet again to another person.
As we settled in, I decided to wash my face and realized we had no hot water. I called the desk and was told I probably didn't turn the handle right. I just fixed the direct TV for goodness sakes. I thought they would call out a maintainance guy but I was wrong. I was told that there would be no repair tonight. I asked if it would be repaired for when we wake up and was told..."it depends on when you wake up!" Maintainace doesn't come in till 8 AM!
As a Hilton honors member and loyal customer I'm utterly disgusted that any hotel would allow any customer to go without hot water. I may have to take my team and their 10 rooms a weekend to another chain. Here's some advise... Keep maintainance on call and get your customers cable and at least hot water as a minimal provision.
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- Also Known As:
- Hampton Inn Laplace Hotel Laplace
- Laplace Hampton Inn