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“perfectly acceptable”

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The Richmond Suites Hotel
Ranked #30 of 37 Hotels in Lake Charles
Reviewed June 20, 2013

Jessica P says it perfectly - if you're hard to please and expect a 5-star experience, you won't like this property.
BUT...my friend and I had a grand time. We met here for a reunion of sorts, planning out-door activities, shopping, nature-viewing and people-watching. The time we spent in our rooms was brief, but our beds and pillows were very comfortable, and the a/c was cold.
Miss Karen at the front desk was exceptional. She re-arranged our accommodations so that my friend and I were roomed across from each other. She directed us to area attractions, called us by name and made sure we were in need of nothing.
We saw no evidence of a shady element, and we both felt perfectly secure in our surroundings.

  • Stayed: June 2013, traveled with friends
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Thank karen d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, front desk at The Richmond Suites Hotel, responded to this reviewResponded August 29, 2013

On Behalf or Richmond Suites we would like to thank you for your kind and helpful review of our establishment...if you ever find yourself in the Lake Charles area any time soon, please come stay with us again.

Sincerely,
Hotel management.

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92 - 98 of 142 reviews

Reviewed June 2, 2013

I will start by saying if you are one of those people that expect perfection and new everything out of a room then go elsewhere. The hotel is dated with normal wear and tear (holes here and there, little stains, etc..) Yes there is a little bit of a shady element that hangs out, but nothing that made me feel unsafe or threatened. But what it lacks in curb appeal, it completely makes up for in other aspects. Our suite was not only clean but extremely large ... perfect for our travel ball team to gather in. Someone in another review stated that it seemed like the facility was an apartment complex that was converted and I agree with that reviewer. The good part about that?? The rooms are so large that you don't find yourself panicking over the kids making noise, and anyone that has ever travelled with kids knows that knot you get in your stomach when you are cooped in a shoebox size room with them. We had a perfectly good stove, microwave, full size fridge, and PLENTY of room for the boys to roam around (both inside the room and outside the room). Because of how large the room was and the overall layout, we NEVER heard a peep from outside our room... no traffic noise, no pesky elevators opening and closing, no hallway conversations, no housecleaning going on up and down the hallways when you are trying to sleep in in the mornings. And because the mattresses were absolutely the perfect comfort level, we had an amazing nights sleep. The king pullout in our room seemed very comfy.. I laid down with my son for a little while. I can't say what it would feel like to spend a full night on it, but I was pleasantly surprised by it. The pool area was a lot of fun, too... yes the pool is dated, but it was clean and big.. not your typical hottub size pool that you find in chain hotels with nothing more than a glorified sidewalk to hang out on... there was PLENTY of patio space and a couple of BBQ pits to grill on. All of us parents and the kids had a blast. Customer service was off the charts... from making the reservation over the phone in the beginning to check out at the end. EVERYONE we encountered was just SOOOO NICE!! Breakfast items were minimal but good: waffle iron, boiled eggs, danishes and pastries, toast, cereal, juices, and coffee, but with a stove/microwave/fridge in our room we were able to cook extra stuff to go along with it. Yes this place is a little rough around the edges, but we thoroughly enjoyed our stay and will be back next month for another tournament and plan to make this our "go to" place for any games we have in the Lake Charles area.

Room Tip: We stayed in a king suite in Building E nearest the interstate. We had absolutely NO interstate noi...
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  • Stayed: June 2013, traveled with family
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Thank Jessica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this reviewResponded June 8, 2013

Jessica, thanks for the pat on the back! We agree with the fact we are not the newest property on the block, but we are still one of the best places for group functions such as your baseball club to organize.
Here at the Richmond Suites we do not just cater to the Business man and woman but to the construction workers who are building all over our community and while these contractors, tradesmen and general workers may appear "less than polished" I assure you they are harmless. They enjoy relaxing in the Courtyard and pool area or at the BBQ grills just as we all do.
We were thrilled to read that you enjoyed the oversized rooms we set aside for your team. Here at the Richmond Suites we pride ourselves on being able to deliver a first class experience to our guests and would like very much to make your future reservations.
Again, thanks for the pat on the back!

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Reviewed May 4, 2013

We had our first Family Reunion at the Richmond Inn & Suites in Lake Charles. Most of the family from out of town and some of the family locally stayed there to be with out of town family. we were very please with the rooms. This is an older hotel but very clean, the rooms are larger and have lots of accommodations. The staff was very nice & great at meeting all of our needs. we would definitely stay there again.

  • Stayed: April 2013, traveled with family
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1  Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

We had a Family Reunion at the Richmond Suites in Lake Charles, this past weekend, the rooms was very nice and clean, the staff (especially Ms. Karen) was very nice and helpful to accomadate us. The Management staff was very nice they allowed us to Bar-be-que on site, we had a nice Jump for the kids, we were able to set up tables and tents, we had a Blast of a good time. Some of our relatives used the past reviews for their judgement to cancel their rooms, but once they were there they were sorry they did. It was nothing we needed we had it all. Don't judge the place unless you see for yourself. Senegal Reunion

  • Stayed: April 2013, traveled with family
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2  Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

Richmond Suites was the ideal place for our family reunion. The location was was easily accessible right off I-10. The design of the hotel, within it's own little compound gave you the feeling of being in your on private resort. And the venue where we held the festivities was roomy. We had access to park like grounds where we grilled, played games, allowing the children to run and play to their hearts content. Last but not least, the Richmond Suite,s staff from the front desk to housekeeping, professional, courteous, and they went out of their way to make sure we had what we needed. And I want to extend a special Thank you to Karen, Front desk guest services for making our family reunion great. Girl you are the Queen of multitasking. Although you were overwhelmingly busy, you managed to make every guest like a VIP. Thank you and all the Richmond staff

  • Stayed: April 2013
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Thank wellsboys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this reviewResponded June 8, 2013

We are so pleased that you and your family chose Richmond Suites as your family reunion destination. We enjoyed the plates of BBQ you brought to us at the desk and the laughter we shared around the courtyard area. Cant wait to see you again next year for a pool party!
Again, thank you very much for your continuing patronage.

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Reviewed April 26, 2013

I was in Lake Charles on business and found the Richmond Inn and Suites. The room was oversized and the jacuzzi tub in the bathroom was a nice surprise. I was happy to see the amount of meeting space the property has as I have meetings in the area. The staff was very friendly and I enjoyed the complimentary breakfast. I will definitely be using this property again when in Lake Charles.

Room Tip: Ask for the deluxe room or suite.
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  • Stayed: April 2013, traveled on business
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Thank odomkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this reviewResponded June 8, 2013

Hello OdomGator,
Any time you are headed to Lake Charles we would be happy to make you a reservation and get you space booked for your next meeting! We are able to cater to all your meeting room needs from our board room for 12 to our banquet hall for over 100. Thanks again for choosing to bring us your business.

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Reviewed April 17, 2013

the room was really nice i had a 2 room suite with 2 seperate tv's quite the suprise for the price of the room and a added bouns the living area had sofa bed so the kids had their own space.The staff was helpful,amusing,and pleasant. They gave great resturaunt suggestions and family activities.

  • Stayed: April 2013, traveled with family
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Thank ayanna a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this reviewResponded June 8, 2013

Thank you for visiting our hotel and the amazing Lake Charles area. We cant wait to give you some new found restaurants to try and make your next reservation!
Again, thank you for visiting Lake Charles and staying with us at the Richmond Suites

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Additional Information about The Richmond Suites Hotel

Address: 2600 Moeling St, Highway 171 & I-10, Lake Charles, LA 70615-2055
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 37 Hotels in Lake Charles
Price Range: $59 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Richmond Suites Hotel 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Guests staying at this Lake Charles, Louisiana hotel will find convenient access to McNeese State University, the Lake Charles Beach and the Creole Nature Trail.Experience true Southern hospitality at an affordable rate while staying at the The Richmond Suites Hotel. Located near Interstate 10 in Lake Charles, Louisiana The Richmond Suites Hotel is minutes away from corporate locations , such as the Northrop Grumman Company and Petro Chemical Industries.The Richmond Suites Hotel offers 140 spacious, well-appointed guest rooms and suites each featuring cable satellite television with HBO® and free high-speed Internet access. Hotel guests will wake each morning to a complimentary hot breakfast buffet before enjoying an array of hotel amenities including an outdoor swimming pool and spa, fitness center, playground for children, guest laundry and a courtesy airport shuttle to Chennault International Airport, only four miles away. Business travelers will appreciate the full business services and meeting facilities accommodating up to 150 people.This Louisiana hotel is just three miles from casino gaming at the La Barge Casino and the Isle of Capri Casino. Guests will find an array of local restaurants nearby serving authentic Cajun and Creole delicacies. Visitors will also enjoy local events such as sports tournaments, family and class reunions, Contraband Days, Mardi Gras Festivals and the Marshland Festival.The Richmond Suites Hotel is proud to offer superior customer service and a convenient location in Lake Charles. Make a reservation today and save! ... more   less 
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Also Known As:
The Richmond Hotel Lake Charles
Best Western Lake Charles
Lake Charles Best Western

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