We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible experience!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Quality Inn & Suites
Ranked #23 of 34 Hotels in Lake Charles
Mandeville, Louisiana
1 review
“Terrible experience!”
Reviewed November 18, 2012

Was late arriving at Sleep Inn. Checked in at 10 pm. Upon entering the room and turning on the light, bugs were seen crawling everywhere. On the bed, the walls, the door, the nightstand and in the bathroom were various sized,roundish bugs that did not appear to be roaches. Was in a big hurry to get out of the room. Went to desk clerk and was given another room. Did not appear to be any bugs in the second room. Needless to say, I did not get a good nights sleep. Very traumatic!!!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

63 reviews from our community

Traveler rating
    7
    8
    11
    10
    27
See reviews for
17
13
3
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2012

I spend 150+ nights per year in hotels, and I mostly stay in Choice Brand Hotels. One of my top concerns when staying at a hotel is the speed of their internet. This hotel showed 12-14 Mbps down on speedtest.net while connected to choice3 (2nd or 3rd floor about halfway down is the best reception). The room was adequate, and the one downside was the office chair. The style featured a very low back, no head support. The bed was comfortable. The room I rented was non-smoking, but still smelled a bit like a smoking room. It was a trade-off for the best internet speed.

Rooms are in need of renovation or at least deep cleaning. It would go a long way towards making guests feel more comfortable and confident about staying here.

I'll stay again just for the internet speed alone, but I have stayed in nicer places for around the same price range.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2012 via mobile

Almost a good hotel. Filthy. Second and third floor reeked of smoke. Bed reeked of smoke and I'm not sure if the sheets were changed.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Madtmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2012 via mobile

Reserved 2 non-smoking, 2 queen rooms over a month prior to arrival. After traveling 9 hours, I had to wait 10 mins for the receptionist to show up at the front desk and was given 2 king suites with sleeper sofas, one was smoking. The rooms were rancid. Smoke had permeated all surfaces! Cigarette packaging was still stuffed in the sleeper sofa too. I was able to switch rooms after I expressed my concern for my 3 year old that has asthma. After an hour in the new room, the ac started making a loud banging noise. Front desk came to fix the problem. The banging noise resumed every 2-3 hours. The tub water was difficult to turn off and on due to the faucet being broken. If I hadn't already paid for 3 nights, we would've switched hotels. It was truly ridiculous.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shanejenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lacombe, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 30, 2012

This hotel should be torn down and rebuilt ! The staff was helpful and friendly. We had four rooms reserved. When we arrived all four rooms were charged to credit cards, but was handed empty key sleeve. We were told your rooms are reserved but couldn't give us keys because they were being cleaned. We left to eat. On return, two of four rooms were reassigned to some other group. My party went to our room to find it to be fithy dirty and full of smoke. We complained. It took the poor young lady working the desk near 40 minutes to find us a room. She said there is one problem, I will come to the room to show you. The jacuzzi tub have a 8 inch circular crack in the tub. We had to straddle over the crack, so we did not sink in the crack any further. When we retired for the night, we pulled the comforter down to find on the end of the comforter a huge brown stain. We threw the comforter on the floor. We did not call for another comforter for fear of what we would receive. The next morning we informed the desk clerk we would never stay in any SLEEP INN ever again. She discounted us $10., which I appreciate, but feel we shouldnt have been charged at all. Our other group all had similar problems in thier rooms also. Free Breakfast.....should have paid us to eat there !!!!

Room Tip: check the room you will be staying in before you pay !!!!!
See more room tips
  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BEV G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2011

Mold in rooms! Blood stain on comforter. And worst of all, bugs in the room! Woke up withbugs in the bed with me and one only child. Bugs in restroom everywhere. They offer free breakfast but I was not willing to eat there if I were on fear factor. Don't stay here!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1cvictorian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 14, 2011

Hotel was clean and staff was courteous and attentive. This was our second time to stay at this hotel and we would not hesitate to return.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbooth2099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexSaini, Manager at Quality Inn & Suites, responded to this review, April 25, 2011
We appreciate that you chose the Sleep Inn again and are glad that you had a pleasant stay. We are pleased to know that you liked the rooms and the southern hospitality at the Sleep Inn Lake Charles.
Thank you for taking the time to write this review and we look forward to welcoming you again. Please check the Sleep Inn website for the best available rate for your future stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lake Charles hotels
3.6 mi away
Comfort Suites
Comfort Suites
#16 of 34 in Lake Charles
4.0 of 5 bubbles 118 reviews
3.5 mi away
Red Roof Inn Lake Charles
Red Roof Inn Lake Charles
#5 of 34 in Lake Charles
4.0 of 5 bubbles 333 reviews
0.1 mi away
WoodSpring Suites Lake Charles
WoodSpring Suites Lake Charles
#26 of 34 in Lake Charles
3.0 of 5 bubbles 18 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Americas Best Value Inn & Suites
Americas Best Value Inn & Suites
#22 of 34 in Lake Charles
3.5 of 5 bubbles 37 reviews
2.0 mi away
Best Western Plus Lake Charles Inn & Suites
2.6 mi away
Comfort Inn Lake Charles
Comfort Inn Lake Charles
#13 of 34 in Lake Charles
4.0 of 5 bubbles 136 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3211 Venture Park Dr, I-210 & LA 14, Lake Charles, LA 70615-5443 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 34 Hotels in Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotwire, Choice Hotels, Priceline, Expedia, Orbitz, Hotels.com, TripOnline SA, getaroom.com, Cheap Tickets, Cancelon, HotelQuickly and HotelsClick so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sleep Inn Lake Charles
Lake Charles Sleep Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing