- Free Wifi
- Free Parking
This is a very nice hotel. The rooms were spotless and the price was good. Breakfast was ok. The desk clerk, Billy, was great. She helped us with our bags, recommended a place for supper, which was great, and she even booked us our room for our next destination. PERFECT
Perfect! So happy we were able to help you out with dinner selections in Lake Charles. We really do have some great food here. Thanks for the review and for choosing to stay with us at the Super 8 Lake Charles. Till next time.
We booked 2 rooms for 2 nights through Expedia.
The first night, one room's AC didn't work! That's cool, we dealt with it. They fixed it the next day. Night two, I'm resting in the bed and my wife wakes me up saying that the bed is COVERED in BUGS- bed bugs! I take a shower and rush to the front desk to explain. They tell me that they have no other rooms available. I tell them that there is no way I am sleeping on that bug-infested bed! After discussing it for a while, they finally switch our room. The day we checked out, my credit card was charged twice- once through Expedia, once through the hotel. They said that they would reimburse me; that was nearly 3 weeks ago. I called them today and the customer service was so so rude! I talked with Juliet. Not only was she unapologetic about the whole experience, she was rude on top of it! I will NEVER stay at this hotel AGAIN!
Please accept our apologies for the incidences experienced during your stay, and the customer service afterwards. Also know that all claims of pests are taken very seriously at our hotel and investigated by an outside source. Rooms are not released back into hotel inventory to be sold until an all clear has been given from the company.
Excellent!!! Did not have a problem at all. The front desk ladies were super nice and took care of us!!!
An excellent stay with no problems, and super nice Front Desk Staff that takes care of our guests. What more could you ask for? Thanks for noticing, and we look forward to your next stay with us!
Always remember to visit Super 8 website for the very best rates out there.